Canyon Cove Hotel & Spa

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

This is a huge hotel. It felt like it was too big and so maintenance and cleanliness was compromised. My booking was for 3 adults and 2 children and when we booked in, we had to ask for extra towels and pillows as they did not acknowledge the number of people the booking was made for. Also, there was a dead mouse in our room which seemed like it had been there for a while. The staff were very responsive as soon as we reported it. They cleared it and gave us another room. After providing feedback on Expedia that our check in was terrible, the operations manager came and gave us a complimentary fruit platter and apologised. Lovely person and we appreciated the gesture, however, was not enough to make up for our experience. We would have left the hotel after the experience but were only in the Philippines for 2 days and thought we’d make the most of it. It turned out to be an ok stay. The pool was nice and there were some cute little food stalls by the pool which was great. The beach was lovely without too many people as it is a private beach for the hotel. The breakfast buffet was disappointing. Not tasty and was not showcasing all the lovely food and fruits Philippines is known for. The staff were very helpful and there was some nice little food spots outside the hotel which you can take tricycle too (and that was an experience!) There aren’t a lot of options when it rains and you can’t go outside. A bit of a challenge when you have young kids. Not worth the price.

Pool

The beach is nice. The rooms need renovation-our room did not have a hair dryer and the chain lock at the door was missing. Also, there was no way we can call the front desk except through Viber or WhatsApp. What if we had security issues? Check out process was very TEDIOUS! The line was very long at the reception. They charged us a security deposit and they still had to call room service to check our room before they let us go. If we got something from the room, they could just charge it to our security deposit. The check-out process was the most they need to improve on.

Good for prio

It is a beautiful property buy beach but we just wished that the room we stayed in was properly maintained.

First if all, I would like to say that the staff deserves a 5 * rating for doing their best in assisting me with accomodation problems I encountered during our stay. Problems I encountered: 1. Our first room(507) has air-conditioning problems that the staff helped me transfer to room 219. 2. Moving to room 219, after a while, the room reeked of foul odors that I again requested another room if which they assisted me again. 3. Off we go to room 142 which doesn't smell as bad than 219 and the air-conditioning was working a lot better than 507. We checked the room and found the bed really old and stained, the comforter stained and dirty along the parts tucked in the mattress, the bathroom faucet was leaking lightly, the front door has no security bolt/latch, there was a worm wriggling on bathroom floor beside the toilet bowl. It was already around 10pm , so we just accepted the room as we were already so tired that we just wanna rest. -Will not be going back to that place again-

This place is incredibly gorgeous on the outside! The pool is amazing, the bar and snack shops are great. We enjoyed the fire dancing show with BBQ, and renting a jet ski. Seriously fun time. The breakfast buffet was also pretty good. The inside of the rooms are were really rundown though, and the lots of black mold spots in the bathroom. That was extremely disappointing. Additionally, the check-in and checkout out procedures are really inefficient. Everything is still done with paper and pen, which is especially bad for the checkout procedure because they go and inspect and clean each individual room as you checkout, so you have to wait before you're allowed to leave. Also, you can't bring any outside food or drinks in. We went to an outside restaurant, and weren't allowed to bring our leftovers to our room. Kind of annoying policy. I would consider staying again because the outside portion of the resort is amazing, but the quality of the rooms is really lacking.

the deluxe room needs improvement or renovation - need more outlets to plug phones - bathroom needs more rehab

The staff 5 star, service 5 star, beach and sunset 5 star, a la cart restaurant 4 star. Room, buffet, lack of auto payments or many food vendors were cash only and not able to charge to the room - 3 star. Had to have too much cash than i prefer to carry. Room was large but extremely outdated, even the lock chain was completely rusted. Staff were amazing!

The staff was incredibly helpful and friendly. Our room had a problem with the shower door we did not report it we just used the shower in the bathtub. The JetSki is fast the island hopping was great.