Days Inn & Suites by Wyndham Laurel Near Fort Meade

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

Do not stay here. The room they gave us was filthy. There were stains on the bed, stains on the carpet, crumbs of food on the desk, stains on the chairs and sofa, drapes were falling off, and the fridge was filthy. I wanted to leave and stay somewhere else, but they could not guarantee that we would not be charged. A manager had to approve it, but there was no manager there. I asked them to call and text the manager, but they said the manager was off. I emailed the manager and never got a response. I asked to change rooms, and they gave me another filthy room with a big red spot on the carpet, filthy chairs, mold in the bathroom, and a broken A/C unit. The hallway was colder than our room. Both rooms smelled like smoke that was covered with air freshener. I went down to the front desk, and I ran into another guest who said she found a roach in the room. I called the next morning to speak to the manager, but was told she was in at 12pm. I asked the manager to call, and they never did. I called again, and the front desk blind transferred me to a full mailbox. When I tried to call back to let them know their mailbox was full, they kept hanging up the phone or blind transferring me back to the mailbox. I called the next day, and again there was no manager. I finally opened a complaint with Wyndham. This is a franchised run down property. Do yourself a favor and find a hotel with clean rooms and working air conditioners.

Muy sucio y todo con mucha peste. Las habitaciones con peste de cigarro y tabaco y mariguana. Aparte las sabana con sangré. Muy desagradable. La ropa tuve que lavarla solo por entrar a la habitación 10 minutos.

They didn't have coffee in the breakfast room.

I spent the previous weekend at the property. My only complaint was the surcharge which wasn't applied the previous weekend

Paid for early check in for 11 am. Arrived at 12:45 and it was not ready. I was asked to pay the $50 early check in with cash. When I stated that the 1pm early check in fee was only $25 she told me no. Not true. I paid with credit card for the early check in because I did not feel comfortable giving them cash. I purchased a room with two king beds but was only given a room with two queens. Key card did not work when we returned at midnight. No one was at the front desk. Several other people waiting to check in. Called the office., no answer. Called Days Inn 1-800 number. They were unable to get ahold of the manager. After 20 mins someone came. No apologies. Then we had to wait for him to check in the other guest before he would address our key card issue.

The carpet needs to be changed The two days I was there the sheets were not changed.

I was staying there to be close to a local music festival. When we showed up around 12:30 to check in no one was at the desk and there were 8 other people waiting to check in. After about 20 minutes I ended up calling the corporate customer service line and they were about to book us in a different hotel when someone wandered in to work the desk. No apology, no explanation, just started checking people in. To put it simply, the customer service was atrocious. Then once we got into the room there was a horrible rumbling noise that sounded like someone was doing construction on the roof above us. We managed to sleep through it because we were so tired, but it still added to the frustration of the night. The curtains in the room were in bad shape so the sun woke us up earlier than we wanted. At least the lights worked and the water ran.

Awful place to stay unless you enjoy getting keys to 2 already occupied rooms then finally getting a room with stained sheets, a dirty fridge with previous occupants stuff still in it and random socks left on the floor.

The property is beginning to show its age

Unfortunately this was the worse experience ever. As soon as we checked in he had to leave as the bed sheets were dirty with big stains on it and the place was not great at all. Plus the totally refused to refund the money so we lost almost $300 Will not recommend this place to absolutely anyone.