Hamilton Hotel Washington DC

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

The hotel was as displayed, nice,clean and I would choose this location again if I was in town again.

Great location and the staff was great!

Overall a very great and smooth experience did get to try the breakfast but everything looked good I got a drink from the bar for the price the amount you get isn’t bad.

I had a wonderful stay at the Hamilton Hotel in Washington, D.C.! The hotel was in a great location, and the overall experience was very enjoyable. When I first arrived in my room, I noticed an unusual smell and an issue with the carpet that made me uncomfortable staying in that room. I brought it to the staff’s attention, and they were extremely helpful and responsive. They took care of the situation right away and allowed me to switch to another room without any hassle. I really appreciated how quickly the staff listened to my concerns and made sure I was comfortable. Their customer service definitely stood out to me and made a potentially frustrating situation much easier. Overall, I enjoyed my stay and would definitely consider staying at the Hamilton again when I’m back in D.C.! Thank you to the staff for making sure I was taken care of!

Great experience and the staff were awesome!

Hotel was nice and centrally located. Walkable to Convention center. A microwave would have been nice, but we managed without. Staff was lovely and kind.

The front desk staff was very helpful with direction to tourist sites and local restaurant recommendations!!!

Our two-night stay was affected by significant problems in both rooms. The first room had an inoperable toilet that overflowed into an unclean bathroom. We also found maintenance notes there. After we complained, we were moved to a room near the elevators in a noisy, high-traffic area, and its broken blinds would not close properly, compromising our privacy. The manager apologized and offered restaurant credit and waived fees, but neither room provided the clean, functional, private, and reasonably quiet accommodations we paid for. We requested a full refund for the entire stay.

Great location but tons of hidden fees so be ready

The Hamilton Hotel has a lot going for it: a beautiful historic building, an excellent location at 14th and K, and a staff that was friendly and genuinely tried to help. Unfortunately, our stay was undermined by a series of issues that point more to poor management than to the people working on the front lines. We arrived with a reservation for a double room, but it was not available. We were initially given two connected rooms and later moved into a double room that was simply too small and cramped, particularly for a family with two young children. The hotel provided a $100 credit, which we appreciated. Dinner at Via Sophia was also disappointing. Our server essentially disappeared, and our food took approximately 45–50 minutes to arrive. To be fair, the food was delicious (but my father-in-law's steak was cold- possibly sat for 20mins before coming to table). The worst issue came on our third night, when the A/C stopped working and our room reached 79°F. A technician came around 1:00 a.m., but the problem was not properly resolved. The staff were generally friendly and seemed to be doing their best. This felt like a management failure: employees left trying to compensate for operational problems that should not occur at a hotel of this level. Great location and beautiful building, but our experience fell well short of expectations. The Hilton Garden Inn a few blocks down the road gave us a positive respite for our last night in D.C.