Savoy Le Grand Hotel

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Good hotel, but unfortunately the service let it down We recently stayed at Savoy Le Grand Hotel Marrakech and, whilst the hotel itself is beautiful and there were some enjoyable aspects to our stay, unfortunately the overall experience was not as good as we expected from a hotel of this standard. From the beginning, we had issues with our room. When booking, I specifically requested either three single beds or one double bed and one single bed and clearly stated that I did not want a sofa bed. Despite this, we were initially given a room with a double bed and a small, uncomfortable sofa bed. After raising this with reception, we were eventually moved to another room which was much better. However, this room was extremely far from reception. Normally this would not have been an issue, but our room keys repeatedly stopped working, meaning we constantly had to make the long journey back to reception to have them reactivated. Housekeeping was another major issue throughout our stay. Our room was either cleaned very late in the day, sometimes around 6–7pm, or we had to repeatedly ask for it to be cleaned. This became particularly frustrating because we needed basic essentials such as fresh towels and toilet paper. On one occasion, we actually saw the housekeeping staff in our corridor and asked whether our room would be cleaned. We were told it would be done within 20 minutes. Around 45 minutes later, we went back into the corridor and the cleaners had disappeared. We contact

Un staff parfait un endroit parfait

good

Extremely disappointing – I won't be returning I've stayed at the Savoy 5–6 times before, but after this experience, I seriously doubt I'll return. Check-in took 45 minutes because I wasn't given the main pool-view room I'd booked and shown in my reservation. After arguing my case and showing the booking photos, I was charged an extra 1,700 MAD to get the room I believed I'd already paid for. From there, the problems continued. Security chased after us over bringing outside alcohol into the hotel, despite this restriction not being made clear. At breakfast, staff repeatedly cleared my coffee, juice and water while I was clearly still sitting at the table. Due to ongoing building work, my car was returned covered in dust after being parked by the hotel. Concierge promised to look into it, then completely forgot about it. Two days later, I was ridiculously told the dirt was caused by rain, despite it not raining when I originally complained. The final straw was at the bar. With 10 minutes left of the England match, a waiter repeatedly demanded I settle my bill immediately, explaining that "some people leave without paying." I'm a hotel resident and a repeat guest, yet I was made to feel like I couldn't be trusted to pay my bill. Even the manager's attitude afterwards was arrogant and dismissive. For a hotel claiming to offer luxury service, the attitude, communication and customer care have been appalling. I'm still staying here as I write this and genuinely wish I couldgo

Though I had a brief stay, I enjoyed it fully. I loved the ambience and staff were simply amazing!

The breakfast was good but when I asked them to get me a cup they said yes but they didn’t get it os I had to ask 2more people just for them to get it .

Our stay at the Savoy Le Grand Marrakech was absolutely fantastic. The hotel itself is beautiful, the rooms were spotless, and the housekeeping team did an excellent job every single day. Every member of staff we encountered throughout the hotel was warm, friendly, welcoming, and genuinely made us feel at home. The level of hospitality was outstanding, and it really made our stay special. Unfortunately, the spa was a completely different experience and the only disappointing part of our stay. I was refused a massage because I have a very small amount of psoriasis. I found this extremely upsetting and unprofessional. After I questioned their decision and explained that it is a mild, non-contagious skin condition, they suddenly changed their minds and said they would carry out the massage after all. By that point, however, I no longer felt comfortable. To make matters worse, the spa staff were giggling together in French while discussing the situation, which made me feel judged and embarrassed. Whether they were talking about me or not, it was completely inappropriate and left me with no confidence in receiving treatment, so I decided not to go ahead with the massage. It was a real shame because the spa experience fell far below the exceptional standards of the rest of the hotel. Despite this, I would absolutely return to the Savoy Le Grand Marrakech because every other aspect of our stay was excellent. Next time, however, I’ll be booking my spa treatments elsewhere.

Lovely resort Great staff Easy to access the city

Stayed there 4 nights really nice hotel and really amazing pools and breakfast. Staff really helpful and near Mall which meant finding food or shopping wasn't hard

Excellent