Leonardo Eden Hotel Amsterdam City Center

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

Best Place to stay!

Great Place and location!

You found it! Wonderful choice for your stay in Amsterdam. Located in an area that allows you to get to all the places you want to go within a 5-20 minute easy walk during the day, and come home to a peaceful evening. The staff were fabulous--helpful, kind, engaged. They were eager to help and knew all the things that made our trip wonderful. The rooms were clean, fresh, beautiful and equipped with all we needed. Can't recommend NYX Amsterdam Rembrandt enough!

I had a great time. Nice staff and really helpful.

The room was small but comfortable, the AC worked perfectly.

The location of the property was perfect, everything was within walking distance and the staff were very helpful. I would stay here again

Great spot by a ton of places and right by a Public street car. I walked all over and this is a fairly central location to get most places. Room it self was great, no complaints.

Great location, little too retro decor for my liking, simple, great front desk staff, super helpful

I was here for 5 days with my small dog. Green space is near so it was great! The room may seem smaller but the location makes is an excellent trade off. Housekeeping did great and the staff were great. My only complaint is the TV set for guests in the dining area could be much larger when there are crowds.

This was one of the worst hotel experiences I have had. Before arriving, I telephoned the hotel to ask if it was permissible to stop outside the entrance for a couple of minutes to unload our luggage. I was explicitly told that this was fine. Acting on the hotel’s instructions, we did exactly that. Within moments, we were confronted by the police, informed that no stopping or parking was permitted, and I ultimately had to attend the police station because of the false information given by the hotel. This situation should never have happened. What is equally unacceptable is the hotel’s complete lack of accountability. I have sent two messages and spoken directly to a member of staff, yet no one has had the courtesy to respond, apologise, or even acknowledge what happened. The room was also poorly prepared. The sink was blocked, dirty towels from previous guests had been left behind, and dirty drinking glasses had not been replaced. These are basic housekeeping standards that every hotel should meet. Providing guests with incorrect information that results in police involvement is completely unacceptable. Combined with poor cleanliness and appalling customer service, this experience fell far below any reasonable standard. I cannot recommend this hotel and will certainly not be returning.