Smart Hotel Budapest

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Nice clean room. Staff were helpful. Breakfast was descent.

Positives Nearby shops With planning local restaurants off the main roads were superb food and value. Central area Negatives No bar of any use or evening restaurant Rooms are spread out in weird areas. Eg one by reception desk. Two by the bar area. One by the breakfast area. Not conducive with a traditional hotel Wouldn’t recommend the hotel but locality to heroes square and downtown area central

Totally enjoyed my stay here, very nice hospitality

Clean room and public areas. Friendly and helpful staff; appreciated the sparkling wine left in the room on NYE. Room shower was great, too. Would stay again.

Not in the centre of town, but easily commutable. Quiet, safe neighborhood.

The hotel is clean and staff is super friendly. But there is zero ventilation. With 4 people in a small room and no air or vent in the bathroom and no window to open, it was super stuffy especially at night. It’s a high tech system that relies on air filters. But it does not work. It’s a shame. Because other than that it was a nice place

I cannot believe the way the manager acted when they gave me a room next to the reception desk and then tried to tell me im the only person in 6 years to complain about the noise. There are stairs next to it and it was soo loud the next morning after the concert that I had to switch hotels. The manager kept trying to defend the noise. It was strange. I don't care if it was 7am or when it woke up again at 9am, there is no reason to have guest that close to the reception desk! Just look at the picture I posted!

At reception we were handed a set of keys with 4 keys and an access code and it was up to us to figure out how to use them. We received no response from staff when we asked. It was a cumbersome and complicated system.

The studio apartment room was nice and spacious. Comfortable bed and we got a free bottle of wine which was nice. The breakfast was great better than I expected. The check in process was very long and annoying. It took a long time because we had to manual input everyone name and info even though they had scanned all of our passport. They need to come up with a smoother check in process. They still using old style keys instead of key cards which was inconvenient. The door in my parents room got stuck and required staff to assist to open the door. Be careful with your belongings here. My father left his brand new suit in the room and they claimed that they didn’t see it. Clearly it was stolen by by someone working for the hotel. I don’t why anyone would steal a suit. Overall smart hotel was accommodating for our needs as it was very close to our friends place but the missing suit left a very negative feeling for us about this place.

We had 2 bedroom apartment with panoramic view and honestly it was one of the most beautiful hotel rooms in which we've been in. Piece of art - we didnt want to leave. Highly recommend to book here. The receptionists were very helpful and extremely nice and Sofia from Housekeeping did a wonderful job.