mySTAY Hotel BGC North

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1. Standard check-in time is 2:00 PM, early check-in before 5:00 AM is subject to a full day charge, while early check-in between 5:01 AM and 10:00 AM is subject to a 50% charge.2. Standard check-out time is 12:00 NN. Late check-out until 4:00 PM is subject to a 50% charge, while check-out beyond 4:01 PM will be charged the equivalent of one full night’s stay.3. A cash security deposit is required upon check-in. This will be fully refunded upon check-out, provided there are no damages, losses, or additional charges incurred during your stay.    • Php 1,000.00 for regular bookings    • Php 1,500.00 for bookings w/ pets4. A maximum of two (2) adults and one (1) child are allowed in Deluxe, Executive, and Loft Bunk Rooms, while Suite Rooms may accommodate up to four (4) adults and one (1) child.5. All visitors are required to register at the Front Desk and must be escorted by the registered guest from the lobby. A maximum of two (2) visitors per room is allowed, and visitors are strictly permitted to stay only until 12:00 midnight. Non-compliance with this policy may result in penalties and/or denial of entry.6. Smoking is strictly prohibited within the premises. A penalty of PHP 5,000.00 will be imposed for each violation, along with the confiscation of cigarettes, vapes, and any prohibited or illegal products.7. Housekeeping service, including change of linens, bath towels, and room cleaning, is available daily from 9:00 AM to 8:00 PM. Service will proceed only when the “Make Up Room” sign is hung on your door or upon request through our in-room app. If the “Do Not Disturb” sign is displayed, we will respect your privacy and will not enter your room. 7) Any deliveries should be received by the guest. The hotel will not accept deliveries onbehalf of the guest.8) The guest acknowledgements of, agreements on and complies with the hotel’s HouseRules.9) Provide a valid government ID (local guest) or passport (foreign guest) and vaccinationcard upon check in.10) PHP 1,000 Security Deposit (Regular Booking) and PHP 1,500 Security Deposit(Pawsome Petcations Booking) will be collected upon check in but refundable uponcheckout if you did not consume any additional charge/s.11) We also offer breakfast at an additional charge of PHP 170.00 nett per person (thisincludes your choice of breakfast bowl & drip coffee/tea).12) Parking fee is PHP 150.00 nett per night for cars and PHP 100.00 per night formotorcycles. Slots are limited, please contact the front desk to confirm availability andreserve a parking space. 8. The hotel reserves the right to impose charges for any loss, damage, or breakage incurred in the room during the stay.9. The hotel shall not be held liable for any loss of valuables left inside the room, in accordance with the Civil Code of the Philippines. Guests are strongly advised to secure their belongings, as the hotel will not entertain claims arising from negligence in this regard. Lost and unclaimed items will be kept for a maximum of thirty (30) days, after which management reserves the right to dispose of them without further notice.10. The hotel reserves the right to take necessary action, including but not limited to penalties, eviction, and legal measures, in cases of self-check-out, non-compliance with hotel policies, disorderly conduct, or failure to settle outstanding balances upon demand.11. All deliveries must be personally received by the guest, as the hotel will not accept or hold deliveries on behalf of guests. Any unattended deliveries will be refused or returned to sender.12. Limited parking is available at ₱150.00 per day for four-wheeled vehicles and ₱100.00 per day for motorbikes. All vehicles are parked strictly at the owner’s risk. Drivers/owners must always observe security measures, including locking doors and windows and removing valuables. mySTAY Hotels and its staff assume no responsibility and shall not be held liable for any loss or damage, including those arising from fortuitous events. For parking availability, please contact the Front Desk at +63 917 863 9329.13. Refunds will not be issued under any circumstances once the check-in process has been completed. This policy strictly applies to both cancellations and shortened stays.14. The guest acknowledge, agrees on and complies with the hotel’s House Rules. Please be guided by the Hotel House Rules below:1) Maximum of two (2) adults will be allowed inside the Deluxe Rooms & Loft Bunk Roomsand four (4) adults inside the Garden Suite. Visitors must be registered at the Front Desk.2) Smoking is not allowed on premises. A penalty of PHP 5,000.00 will be charged for everyinfraction well as confiscation of tobacco, vape, and other illegal products.3) Housekeeping service, including change of linens, bath towels, and room cleaning, isavailable daily from 9:00 AM to 8:00 PM. Service will proceed only when the “Make UpRoom” sign is hung on your door or upon request through our in-room app. If the “Do NotDisturb” sign is displayed, we will respect your privacy and will not enter your room.4) The hotel reserves the right to charge a fee for stained linens, losses, and breakages inthe room for the duration of your stay.Internal5) The hotel will not be liable for any valuables left inside the room as governed by the civilcode of the Philippines.6) The hotel reserves the right to institute necessary action in case of self check-out, noncompliance, disorderly conduct, or failure to pay upon demand of an outstanding amount. • We are a pet-friendly hotel.• An additional charge of Php 500.00 per night will apply for guests booking our petfriendly rooms.Additional Terms & Conditions for Pawsome Petcations:1) A maximum of two pets (2) are allowed per room.2) Pet/s must be declared by the guest prior to check-in.3) Pet owners shall present the vaccination record upon check-in.4) All pet vaccinations, especially anti-rabies must be current and valid.5) Pets aside from dogs or cats should have their cages present during their stay.6) Pets shall have a maximum height of 60 centimeters (2 ft.) or up to Medium sized (11kgto 26kg).7) Pets are allowed only in their registered rooms. 16) The guest shall give a security deposit, equivalent to One Thousand Five Hundred Pesos(Php1,500.00) per room upon check-in. The security deposit will cover any damages. Afterconfirmation and clearance that no damage was found in the room and no extra cleaningefforts were required, the security deposit shall be returned.17) Pet owners will be required to promptly address any complaints made by fellow guestsregarding noise or any other disturbance that may be caused by the pet/s. In the event thatany pet becomes overly disruptive or in any way aggressive towards other guests oremployees, the pet must be removed from the property. In the event that any pet isconsidered dangerous by the Hotel Management, it shall immediately be removed from theproperty by the guest.18) The guest shall strictly comply with rules and regulations which may be issued by HotelManagement. Hotel Management reserves the right to require room changes, removal ofpet/s from the property, refuse or discontinue service without refund if, in the hotel’s solediscretion, the pet is considered dangerous, unhealthy, or likely to frighten, harm, disrupthotel guests, has damaged hotel property, or for failure to abide by these policies.19) The guest accepts full responsibility for any and all liability, claims, losses, costs andexpenses (including reasonable attorney fees) for personal injury or property damage thatmay result from the pet(s). The guest agrees to make any reimbursement for such damageson demand.20) Pet owners agree to indemnify, hold harmless and defend the Hotel Management, itsowners, and employees from any and all liability, claims, losses, costs and expenses(including reasonable attorney fees) arising out of or relating to any claim for personalinjury or property damage caused by the pet(s). 8) Keep your pet leashed and with diapers at all times when heading out of your room & inpublic areas.9) Keep your pet leashed during the make-up room and when seeking for assistance insideyour room.10) Pets are allowed to stay at the Paw Park provided that owners will monitor them. Rowdybehavior from pets and owners will not be tolerated.11) The guest agrees not to leave any pet/s unattended. Pets that are left unattended formore than forty-eight (48) hours shall be considered abandoned and subsequently, theregistered guest shall be reported to the Philippine Animal Welfare Society (PAWS) foralleged violation of R.A. 8485. The registered guest shall indemnify the Hotel Managementfor any costs, losses or damages which may result from such action being taken.12) Pet owners are responsible to bring their pets’ necessities during their stay. mySTAYHotels is not expected to provide for these. However, a complimentary set of pee pad and adisposable poop bag will be provided per stay.13) All equipment required for the upkeep, and feeding of pets are to be provided by theguest. Under no circumstances shall any equipment within the property be used for animaluse, this includes the use of available towels and linen for your pets. Any use of linen fortheir pets is to incur corresponding charges. Stained linen will be charged thecorresponding cleaning fee while permanently stained linens will be charged with acorresponding replacement fee.14) Any damage caused by the pet(s) shall be charged to the registered guest and must bepaid immediately.15) The Hotel Management and its employees shall not be liable for any loss, injuries, orInternalillness of any pet for any reason whatsoever.