RBS Hotel, Rochester

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Extremely disappointing and unacceptable treatment at RBS Hotel, Strood I am extremely disappointed by the way I was treated by Mr Basu at RBS Hotel in Strood. While attempting to check out, I was met with what I found to be an unnecessarily rude, abrupt, passive-aggressive and dismissive attitude. Instead of dealing with the situation calmly and professionally, I felt that my concerns were repeatedly ignored and that I was being treated with disrespect. When I challenged Mr Basu about his conduct and made it clear that I was unhappy with the way I was being spoken to, rather than attempting to resolve the matter, he escalated the situation and subsequently banned me from staying at the hotel. I found this response completely disproportionate. A customer should be able to raise a concern about the way they are being treated without being punished for doing so. Being banned simply after challenging what I considered to be inappropriate conduct was extremely disappointing. I also felt that the manner in which I was treated was discriminatory. I cannot understand why a straightforward checkout and complaint had to become so confrontational, and I believe the circumstances deserve proper consideration by the hotel's management. This was not simply a case of a staff member having a bad day. The way the situation was handled made me feel unwelcome, disrespected and unfairly singled out. I would strongly recommend that the management of RBS Hotel review this incident.

Well impressive with the room. Checking staff was helpful Thought out booking came with breakfast but didn’t see anything for this.

I had a really good night here. And now I like to come and visit again.

Used the hotel for 2 nights was clean and presentable not many car parking places around 5 Plenty of shops and eateries around and train station 5 minutes walk On busy road but couldn’t hear much noise

I booked this hotel for a one night stay. Then I read the reviews and wondered if I’d made a bad mistake. However, I can honestly say that we were pleasantly surprised. The hotel was quiet, clean and we were treated very well. Excellent value for money.

Im a great believer you get what you pay for .... so considering the room price my expectations werent high but i was pleasantly surprised had a lovely sleep, woke refreshed, room clean as was bathroom, staff pleasant would recommend to anyone

2 men decided to burst into the room. A woman alone in the room and they burst in there shouting, screaming and aggressive, they then blocked the door that is open 24/7. Extremely unsafe and frightening experience. The emergency phone numbers to contact staff there are not used as they don’t pick up the calls. This hotel should be shut down!

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Lovely stay - hassle free. Quiet and peaceful. Good customer service. Always ready to assist when asked.

This was a nice hotel, clean and well equipped. The bed was large and comfortable.