Tur de o zi la Mambukal Mountain Resort

The whole tour is amazing. The tour guide is very accomodating and nice too. I love the stories he told about bacolod. Mambukal resort is a very relaxing place.

Mambukal is pretty far from the city proper but it's worth the travel. I took a solo traveler package and I enjoyed my own company bathing at this fine hot spring resort. The resort is a little upland area, full of forest trees so the environment is breezy cold but the hot spring counterparts the right amouth of warmth.

location: The driver was friendly and very accomodating however I was disappointed that there were no activities available in the resort besides the hot spring and the pool. This should be updated in the site to set customer's expectations.

專人接送，司機嚮導親切，沿途會簡單導覽，感受體驗佳

Great tour! The driver was very kind and accommodating.

I wouldn't recommend this package. It is absolutely a waste of money. The resort doesn't have the paddle boat anymore. Falls are not accessible. A typical swimming pool at a hot spring pool. The restaurant is very slow. You have to wait for more than an hour for your food to be served. The restaurant doesn't give food discounts to seniors and PWDs.

I have been booking and organizing our Team's trip using Klook and other tourist agencies for a long time, but this tour is the worst. The travel and tour agency should specifically remove this - "Local driver-guide." There is no way that our driver has accommodated us as a guide. We asked if we could drop by a coffee shop, but he just said that it was out of the way, whereas we actually saw local coffee shops along the way. The agency even told me that the restaurants in the resorts were closed, so the first thing that came to my mind was to buy packed lunch along the way, but then again, the driver said it was out of the way. He only said that there are carenderias near the resort when we asked (not his open suggestion). When we arrived at the resort, the driver just said that we arrived. No directions nor any other guidance was offered. He just said he could not enter the resort because that was another payment. So yeah, no guide whatsoever. Our team was interested in going to the Falls, but no, the agency said their unit was not ready to go up. We hired our own tour guide inside the resort and paid extra. We ended up not going to the falls because it would take a 1-hour trek, whereas according to our tour guide, if the driver would take us up, it would take just another 15-20 mins walk to reach the falls. Also, the contact number in the Klook voucher is a contact number for another province, Iloilo, so I had to redial and try to contact Southwest Travel and Tours - BACOLOD. The whole experience was not satisfying in every way. Good thing the tour guide we hired inside the resort was very accommodating, and he made up for what was supposedly our travel and tours have done for us. 15,000 pesos for a pickup and drop from the hotel to the resort for not even an hour of travel time was just a nightmare! The only explanation I got is that it is a KLOOK PRICE. I DON'T THINK SO!

Our tour was cancelled because resort was closed on the day we were supposed to go. Klook or operator should be aware of the resorts’ operational hours and should not tag the resort as available when it is not to save both parties of the hassle

Mambukal resort was closed for the day. We were forced to transfer to another resort. It was not the same as planned. Not a good experience.

It's a great activity for a short stay in Bacolod City! The Driver, Ernie, was very accommodating and was one of the locals affected by the Boracy Island Closure who transferred to Bacolod. We had a Whole van just for ourselves! (we are only 2).