Astoria Lucerne

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Great location in Lucerne. Very clean room and clean common areas. Front desk was helpful and knowledgeable .

Very clean. Excellent staff and fantastic location.

Clean Rooms. Conveniently located. Great restaurants.

Great downtown location; 5 min walk from the train station

Lucerne is filled with charming, beautiful hotels but this is not one of them. It looks like an office building decorated in the 1980s. The rooms are basic and average. They’re fine but no view, no charm, and just average bedding and bath. It caters to tour groups. The breakfast is good but not as good as we’ve seen at other mid range hotels in Switzerland. It’s on the other side of the river from old town so it’s a short 8-15 min walk to the tourist sites. It’s not a bad walk though. We ate at the Thai restaurant on property and the food and service were indeed excellent, but be prepared to spend about 3x the cost of a similar meal in NYC.

Excellent breakfast and courteous staff.

A very nice hotel. I will be staying at this hotel again if ever I go back to Lucerne.

The hotel was fine in general, but we got a room without mini bar fridge and no slippers in the room, which was a bit odd for the 4star hotel. Also my initial message with special requirements about birthday arrangements were completely ignored, quite disappointing. In general though, room was good and area around is quite vibrant, convenient location. But the stay was a bit disappointing due to above.

Amazing hotel the room was gorgeous, great location, and the staff was amazing!!

I recently stayed at the Astoria Hotel in Lucerne and booked two rooms. While the location is excellent and right in the city centre, my overall experience was disappointing. The biggest issue was the service. I found the staff to be unfriendly and unhelpful. Throughout my stay, I never felt welcomed, and interactions with the reception team left a poor impression. One of the rooms was modern and comfortable, but the other was a letdown. The bathroom had no toilet door, which was surprising for a hotel of this standard. Although I was offered an alternative room, it was in an older part of the hotel and was noticeably less appealing. Guests book rooms based on the photos and descriptions provided, so discovering such a significant design flaw on arrival was disappointing. Housekeeping was also inconsistent. One of our rooms was not cleaned during our stay, which is unacceptable considering the price charged. Only two towels were provided, despite there being plenty of storage space. For a hotel at this price point, guests should not have to request additional towels. The hotel's central location is its strongest feature, and parts of the property have a modern design. Unfortunately, these positives were overshadowed by poor customer service, inconsistent housekeeping. Based on my experience, I would not choose to stay here again.