The Long Beach Resort

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Property is a nice place. The service was very slow and bad. Checked in and was told there is a power failure, power will be up in 20mins and after an hour, power is not up yet. Checked in the room for stay with my sister, was only given one bath towel in the room. There is no amenity (shower gel n shampoo) TOP up on day 2. When we went to the pool and the beach, ask for pool/beach towel and was told they have run out of beach towel, ask for bathe towel instead and never arrive. Wifi was very weak despite there is the wifi box just outsides the room.

I had a great time. Most of the people there were very friendly. The food was good. The ocean was amazing to see. At night the ocean was crushing down so hard sometimes hard to sleep. But overall the resort and the site were good

Really friendly staff. Helped arrange onward travel

No complaints whatsoever, helpful staff too and Will recommend the place

room condition was very poor with dripping water like rain, hotel maintanace was very poor.

It's a very very quite and isolated hotel with not much atmosphere food is very repetitive it's a very clean hotel

First, a bit of context. I've never gotten around to writing reviews though I've long intended to. These are very helpful to travelers like myself so I regret having waited so long. I've been to Sri Lanka before. The country is wonderful and its people are the best. This is in no way meant to reflect on Sri Lanka. I've really enjoyed my experiences here and I can't wait to go back. The Long Beach Resort is one of 3 or 4 Koggala properties run by the same management. I've now stayed at 2 of these properties and they are both decidedly substandard. Each of these is a star less than listing. The rooms and their facilities are quite old, often grimy or dingy. There are few sad toiletries. Housekeeping is abysmal to the point where even after specifying requirements, sheets will not be cleaned, glasses replaced or water provided etc. If you need to work while traveling like I do, you're out of luck with their wifi, which has little bandwidth. Food is only available at this one hotel for any time between 9:30PM and 7:30AM. So if you are checking in late, or up and about otherwise, you may well be stuck without decent food or much water. What really threw me over the edge was the fact that a waiter and his manager had a tantrum about refilling our water bottles at this "resort." We wanted not to waste plastic or money. There are no water filters and one may not ask to be refilled, it seems. We felt completely hustled. You will get much better quality for your money elsewhere.

Hotel service was not good but location is perfect, right on the beach. Hotel looks quite tired, probably in need of some renovations soon. Breakfast was not really good either.

The hotel has a great location but its facilities and services ruined it. The beach is amazingly beautiful, so you would have expected the hotel to at least be able to help arrange all types of activities for the beach and nearby locations, eg, whale watching etc. Of course they don't offer. Their restaurant also closes at a very early hour, so gives you very limited choices in the neighborhood.

The wait for check in was a bit too long than expectation. The room was less than clean probably due to the moisture from the beach. The beach was great though.