Maison L'OCCITANE

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

SPA只提供男性顧客使用，卻沒有在宣傳單上明確告示，到了SPA區，才有一位年長女士態度不佳的表示只服務男性，一副我們很奇特的樣子，讓人感受很差。

比較的新しいホテルなので、お部屋は清潔感があります。ただし水回りの設備の取り付けが斜めになっていたりと、詰めの甘さを感じる箇所がありました。 シャワーの水圧が弱い、清掃スタッフに英語が通じなかった、朝食のメニューが少ないなど、気になる点は多々ありますが、安く予約できればコスパは良いと思います。 カジノ併設でないので、直通のシャトルバスはありません。

部屋のメンテナンスがしっかりと行われていました。

깨끗한 객실과 직원들이 친절했고. 조식 또한 만족스러움

We stayed in the suite which is the largest room at the end of the floor but unfortunately besides for being large there is absolutely nothing going for it. 1. The toilet smelled like pee even after cleaning the next day (we stayed 2 nights), I suspect it’s the drains. 2. The water drained very very slowly in the shower. 3. Even though its a fairly new hotel, it’s already dated and kinda dirty. There were stains on the mini bar counter top, the door handle to the bedroom fell off and we had to pop it back in ourselves. 4. Mini bar was almost non existent, only provided English Breakfast Tea, Jasmine Tea and instant coffee. Most hotels provide a Nestle Cafe coffee pod machine now days, not this one, only crappy instant coffee. 5. The water temperature in the shower was almost non adjustable!! It stayed at the same temperature even when I turned the temperature to cold because I like to take cold showers and I wasn’t able to because it went right back to original temperature. It would also periodically spurt out cold water for seconds during the shower, this happened around 10 times. 6. Contact staff from the hotel is completely uneducated in hotel layouts. The original room I booked was a different room type, I always request via Hotel.com messaging for a room away from elevators due to noise, their staff replied me only to say it’ll be depending on availability at check in. Only to find out at check in that particular room type is situated across from the elevators.

El personal no es empatico, servicio malo.

Really nice place,close to the Lisboa hotel too

Low value for money

The room is very spacious and the bathroom is superb! Check in took pretty long though. The only down side of the hotel is that it’s rather remote and you can only travel by taxi or walk over to grand Lisboa for shuttle bus.

The hotel is VERY FAR away from the main areas of other hotels, and transportation is very inconvenient, shuttle buses to the main areas of Macau are very seldom. The hotel relied on check-in counters of the same group, there were only 3 check-in counters for all 3 hotels. I arrived at 9:45 pm on a Friday night and had to queue up (standing!!!) for 75 mins for checking in. EVERYONE in the hotel lobby was exhausted and impatient. There were impatient guests yelling at the check-in counter, the front desk staff were helpless, and the hotel management did nothing to handle the situation. The room numberings were all in a mess, My room number is 1230 and the room is not arranged according to the number order. Strange enough, 1230 is NOT close to 1229, and there was no signage showing how to reach the room. During checkout, the lobby is filled with people AGAIN, Again, the management seems to take no notice of this situation leaving their guests to wait, and shouting and kids running around in the lobby. The housekeeping of the hotel is generally good, the room is tidy and clean. And the toiletries are of very good quality. I have expectations of the brand L'Occitane, however, the hotel management give it a bad name. I will never go to this hotel again.