Arosa Rio Hotel

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

This was a very good property. Nice and spacious rooms. Incredibly helpful desk staff. Breakfast was decent, a bit overpriced though. The views from the rooms aren't the best if that is something you are looking for. The air conditioner had some problems, but we never addressed the staff on it because it was our last two days here. Knowing them, they would have fixed it immediately or relocated us. Cleaning staff did wonderful, looked as clean as we first arrived everytime we came back from exploring Rio. My main complaint is the outside, there were many homeless people camping outside the property, lots of trash here and there. The area looks sketchy, boarded up buildings and lots of graffiti. I'd imagine a lot of people wouldn't feel safe here at night. If this is what it looks like here, I could only imagine how the residents of Rio live. It's concerning and frankly, I don't think I'll ever visit Brazil again.

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Food was trash

Clean

Beautiful Place! Clean and the rooms smell so good. Location was great to attend the Carnival.

Rooms need some upgrades. A lot of mold. Staff amazing people. Rooftop amazing.

The room was very large and the hotel was very quiet. The rooftop area was nicely done with a small pool and a bar and the possibility of ordering food. The staff were competent and pleasant.

So good

Good beds, clean bedding, great cleaning team! The staff is truly kind and respectful. The location is a little challenging if you are in a short time for your overall stay (is far from most of the tourist attractions)

Unfortunately an incident during check out is the reason why this review is not as good as I would have liked, a charge to my account for something I did not consume from the minibar, 4 bottles of water, not one but 4, “the housekeeping was the one who reported” this. It’s a shame that this lady lied and tried to scam the guests, the incident was corrected and everything was clarified, the girls at the front desk excellent in their job, very friendly and always willing to help, cleaning, breakfast, common areas everything very good, Oscar the manager a little bit reluctant to understand the situation but finally accepted the mistake, what a pity that a single person ruins the good job and effort of the entire staff, thank you for the stay and hosting us, overall it was good, it seems that this happened in the past to others guests bc reading reviews about hotel this popped up in more than one comment, and still happens, this is not good for business,