Mercure Porto Gaia Hotel

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Cons 1. Hairdryer was jammed when we checked in & the head had to be replaced as it was inoperable due to hair jammed into the head of the hairdryer. 2. The website says air-conditioned rooms but staff informed they are air cooled.The first night was very sweaty & uncomfortable to get sleep. Staff asked us to open the window for ventilation.This wasn't an option as this overlooks a highway & lot of traffic noise. 3. The hotel is located in Gais & requires Bolt & Uber for any Porto related activities. 4. Lugging heavy suitcases even with wheels is a pain as the drop-off is on the main road & have to drag the bags over a gravel path. A side entrance or paved path would be good.Waiting for Uber / Bolt is a pain if the weather is scorching hot, as we experienced very high temperatures. Pros 1. Staff are attentive.When we escalated the air-conditioner issue, they finally had someone service it & we could continue to sleep well for the remaining 2 night. Ditto the hair dryer issue though disgusting was resolved by sending a technician.But these should have been checked rather than inconveniencing guests! 2.Located close to a mall - Arabidda Shopping so lots of options to eat & shop. 3. A hospital is close by so the hotel is for medical stays. 4. The hotel is clean and tidy & checking in & out was effortless. 5. Marcus, Ines with specs among other staff were supportive. 6. Room was decent size for 3 beds and the bathroom was spacious 7. World Cup matches screened in the bar

Great place to stay. Would give 5 stars if there would be toothpaste & brush

Great service, large rooms, well maintained hotel.

Newly renovated, friendly and helpful staff. Very clean. Somewhat tricky to access property due to construction.

Tudo muito bom ! O unico problema é o preço do café da manhã ,achei muito caro . Optamos por não utilizar o serviço .

Very clean, well-maintained facility that is nicely furnished. Small details were overlooked such as no glasses furnished in rooms, or no tissues provided. Breakfast buffets, however, were exceptional!!

Excelent

É a segunda vez que fico neste hotel. Otimo custo benefício. Bom cafe da manhã e funcionarios muito atenciosos

Yep, all was ok

Good location, very friendly and helpful staff. Excellent breakfast choices. Highly recommend!