Harbour Hotel Brighton

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Good

Lovely hotel clean room and great facilities

Issues with the window being broken so very noisy, alerted staff but nothing visible done about it. Have been charged twice for the stay & still not been refunded, been acknowledged but no action taken to re-imburse.

This was a short stay for my husband’s 50th Birthday celebration. Sadly on arrival we found an issue with our allocated room, we was asked to wait for an alternative to be made available, although we were moved to another we felt the new room had been rushed in its readiness as there was items missing, the bed wasn’t made to the same standard as the first room and being told this room was an upgrade the bathroom was definitely a lot smaller and there was less storage space. Something we should have been notified of on arrival was that the fire alarm was to be tested on Monday morning, not the wake up call we were expecting! We used the spa facilities, although very pleasant, the welcome on arrival felt almost like we was interrupting the receptions conversation. Something to be aware of, although it states the hotel has a spa, we were not expecting an additional fee as this is not on the website information. Overall the hotel was pleasant but with some tiered areas.

Lovely hotel in a very convenient location. Complimentary G&T in the room was a very nice touch! Breakfast was good but service was extremely slow. Had to wait a good 30 mins for tea and coffee to arrive and about an hour for our cooked breakfast. It wasn’t busy.

Lovely hotel with a great view. We had a corner suite and the welcome gin was appreciated, shame only the tonic was replaced on day 2. Room service was delicious. Be warned it is £10 per person per day to use the spa if you haven't booked direct - this is hidden away on the hotel description (unlike other charges which were easy to see up front!)

Stayed at Harbour Hotel Brighton for my partner’s 30th birthday and honestly left disappointed. We arranged for a bottle of champagne and strawberries to be waiting in the room on arrival. Instead, we were delivered a warm bottle of Prosecco and told the champagne would arrive the next day. Despite mentioning it multiple times throughout the stay, it never appeared. The biggest issue though was the condition of the rooms. The first room was dirty, tired, and poorly maintained. Stains throughout the carpets, marks on furniture, rusty shower fittings, dirty skirting boards, grimy areas around the bathroom, and general lack of upkeep. We were moved to another room, but even that had stains all over the carpet and still felt worn out and neglected. To make matters worse, we received no housekeeping service until we specifically asked for it. The spa experience was mixed. My partner’s facial was apparently lovely, and the staff themselves were polite whenever we spoke to them, but the spa area also looked tired and poorly maintained. I also came out in a rash after using the hot tub, which made me question whether the chemical balance was being properly monitored. Despite booking a £100 treatment, there was still an extra £10 charge just to use the spa facilities, which felt a bit cheap for a hotel positioning itself as four-star luxury. This doesn’t seem like bad luck either — after looking through Google reviews, there are plenty of photos showing very similar room conditions.

Loved the spa!

For the price you pay it’s not up to standard. You are better off going to the travel lodge over the road. Only good thing about the stay was breakfast and where the hotel is. Other than that, I wouldn’t stay here again. Had to be moved rooms due to the filth that was in the room. If you’re staying on the first floor all you can hear is people above. Cleaners and manager need a talking too. The head board was thick with dust and there’s only one thing splattered on that head board, it’s disgusting. I’ll be contacting head office. Not acceptable.

This is a lovely hotel right across the beach in Brighton. The location is perfect.