Adhara Hacienda Cancun

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Great breakfast and coffee and parking.. staff is awesome.

I stated this property to relax before I headed to the airport the next day. Love it the pool and the breakfast. Is 20 mins from the airport. I would definitely return back.

Unfortunately, this will be our last visit to the Adhara Hacienda Hotel. While visiting for the second time, we encountered the same issues: a malfunctioning toilet and a very degrading, hateful front-staff attendant. The second stay was on June 20-21. The toilet was malfunctioning, and the same hateful front desk attendant was there. However, this time she proceeded to argue with us and refused to provide basic assistance.The front desk attendant didn't look at us in the eye, and had pure hate in her eyes. This was very unpleasant and extremely unwarranted. We checked out early in the morning, 7:50 a.m., and she did not care about our pending flight. She should be fired. However, the worse part was when the kitchen staff told my husband that American money was not good in Mexico and refused to exchange money so that we could wright out luggages (,the only hotel that required pesos to weight the luggages,). The only reason for the stay was that we enjoyed the pool and bar services the last time we visited. The staff by the pool was very nice. I will not recommend this hotel.The woman at the front desk, as well as the breakfast staff, are the worst I have ever encountered (and I travel a lot).

Never saw the gift shop open. However, hotel was very nice, staff genuinely caring, clean room, great view of the poolside bar and courtyard, location good, awesome pool, quiet neighborhood, laundry service and local grocery store and lots of good restaurants within 5 minute walk.

Too Much noise especially in the late night till almost 3 am.Refrigerator is not functioning good enough and a.c kind of acting by self.hard to find English speaker.

Clean rooms, good breakfast.

Loved this property have been loyal and written many great reviews over the years . I've noticed since their departure from Hacienda express the decline in quality in upper management and some good workers displaced in the process. I won't get into what I've always liked because it's plenty especially the workers who still know me as Jaime de Chicago !! What I will tell you about is the embarrassment that happened the other day 5/20/2026. After a wonderful long day trip to Isla mujeres exhausted my friends and l couldn't wait to get back after 12 hours of fun to get in our air-conditioned room shower and go get dinner. To my surprise key not working went back downstairs to front desk and thought key simply was deactivated ....and it was !!! No problem it happens..The morning before we spilt a splash of coffee on sheets felt bad let the maid know I apologized having given her in my usal fashion a early tip with more to come she said no problem. Fast forward to deactivated card Gustavo (will always remember his name because of his cold character with 0 empathy)...front desk told me there was a up charge service fee that needed to be tooken care before reactivation will accur...!!! Okay not letting me into my room !!! That was already paid for !!!! Until charge was tooken care of !!!! Basically had me at gun point 👉 holding my room as hostage !!!! Which is my main problem!!!! Not the dam charge ...I'm tired... give me my room ! That I've already paid for !!!🤔😫😫OMG let

The room was spacious and very clean, the water pressure was great and there was plenty of hot water. The breakfast in the morning was above and beyond! To have a gigantic buffet like that included in the low price exceeded our expectations and the service during breakfast was phenomenal. The location downtown was perfect for our needs . The hotel and grounds were a true classic Mexico experience and we would definitely stay again!

Nice hotel near ADO. It shows a bit of wear and tear. Breakfast is solid but any other meal was not worth noting. English speakers are not in abundance but it worked out fine. A gift shop there was never open the entire week. I was there for dental work so it was fine. I think it would be great as a place to plan day tours rather than as a place just to stay and play.

Great place, good service. Location is very good . Only thing the pool could have been better maintained.