Garner Hotel Berlin - Charlottenburg by IHG

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Staff spoke English, which was great because we didn’t speak German.

Barman in the evening was very friendly and accommodating. Unfortunately the breakfast staff weren't as friendly

Ok

Good hotel, rooms small but staff very helpful and go the extra mile. Clean property and no complaints on service. Located in a nice quiet area of Berlin. Breakfast was sufficient.

Good

The room was amazing, high ceilings, extremely clean and very secure. The staff were friendly and helpful. We didn’t have breakfast but €18 for unlimited breakfast that looked and smelt amazing seemed like good value. Easy to walk to from Tiergarten S-bahn station.

Great location, friendly staff and nice room :)

The breakfast was very good with sufficient variety.

BEWARE IF BOOKING 2+ GUESTS. I booked a multiple bed room (2adults + 2children) On check-in the form I signed showed 2a+2c, he could physically see us- yet we where given a small ONE double bed room. Back down to reception, another room - bigger but still ONE double bed. Down to reception - told the best they could do was 2 seperate rooms, different floors! 6days prior I had emailed - no reply, phoned - no one answers, emailed - no reply then contacted IHG Garner global whats app - said would get back but never did. I wanted to inform them that it was now 1a + 2c and check in would be after 10pm. So one of my kids had to sleep in the rooms. They didn't care, neither did the IHG whats appt contact. Also one room faced the sun, its was 26-29C during the day - the aircon didn't work when I asked down at reception, I was told it wasn't on as out of season, ended up sleeping with duvet cover

I felt the staffs could make an effort to better understand the English speaking guests.