Very disappointing stay. I booked Planet Hollywood expecting the room to match the photos shown through Expedia (ULTRA HIP RESORT), specifically the window/room style that was advertised, but the room we received did not match what we believed we had booked.
When we contacted guest services, they were not helpful, so we had to go down to the lobby ourselves. The front desk staff offered an upgraded room, but only at an additional expensive cost, which did not feel like a fair solution when the issue was that the room did not match the advertised expectation.
The worst part was the bathroom. During our stay, my partner and I tried to use the bathtub, but the drains appeared to be backed up and the bathroom began to smell like raw sewage. It completely ruined the moment and made the room feel unsanitary and uncomfortable.
I was only in Las Vegas for a short 48-hour trip, so did not want to waste more of our time arguing at the front desk or trying to escalate in person. After returning home, I gave the hotel/Caesars an opportunity to respond privately via email and submission forms before leaving a public review, but I have not received a proper resolution.
For the price, location, and brand name, I expected a much better experience. Between the room not matching expectations, the poor service response, and the sewage smell from the bathroom drains, I would not recommend this hotel based on my experience.
Electric car charging station