NH Bologna Villanova

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Era tutto pulito e comodissimo

Preferred to have an iron in the room but the staff were super friendly concerning the laundry room. Friendly and kind staff. Property was lovely.

Everything was great in the room, but pool wasn't functioning and gym could use more weights, and machines.

All was great

Property did not have air conditioning, it was hot, had to open windows to sleep. There were guests sitting outside in front of the lobby talking very loud until early morning hours. Some strange pheasant birds kept us awake most nights, it was hard to sleep with all the noises. Parking could be better, not enough spaces.

Despite displaying a Do Not Disturb sign on my door, staff still entered my room not once, but twice. I returned to find the room disturbed — the bed had been moved, bedding partially on the floor, and pillows placed on furniture in contact with my suitcase. This was a clear breach of privacy and very unsettling. The immediate handling of the situation was poor: no management was available, no housekeeping on thr weekends, and they sent a maintenance man to replace the bedding, who was completely out his depths as he advised me "this isn't his job". Service overall was inconsistent and often lacking in basic hospitality. Some front desk staff were not forthcoming with important information — for example, I was not told the on-site restaurant closes on weekends. I also felt I had to pry for simple guidance, such as directions to a nearby supermarket. That said, two female staff members were noticeably helpful and friendly, which I appreciated. The room itself was also below standard (stained carpet, leaking bathroom, broken toilet seat, visible dust and cobwebs). Their initial compensation of a free breakfast (offered only when I was checking out) and 20% disc on future stay did not reflect the seriousness of the issue. After escalating via email, management responded and provided a 25% refund, which I appreciate. Overall, this experience highlights serious gaps in privacy protocols, communication, and service standards. I don't recommend this property.

Room was clean but the air conditioning did not work all night. No room service available.

Xxx

Courteous staff

The room allocated this time was not very clean ...carpet very dusty at edges and taps still had water marks, remote control also very dusty