Hotel De Susana and Resort

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

everything is great

Titel: Large - crowded - noisy - poor maintenance The Hotel de Susanna is a large hotel housing two very large event halls for larger receptions or wedding parties. The noise of the loud speakers and the loud music is coming directly into all bedrooms of the guests. Because there is no sound barrier between the event hall and the reception hall. You can start sleeping only with ear plugs. The pools are also very large and the noise from outside is also extrem, because swim school book the pools. In our suite we had only cold water, because the water boiler was defect. The newly installed used boiler went also defect with a huge flashlight throwing all fuses out. I finished my shower with cold water in the dark. It is rare that I make bad comments but this time I got angry. Sorry Stefan

Staffs were great

The hotel seemed a bit rundown and cleanliness didn't seem to be a priority. They were doing work by the main stairs and the scaffolding presented a tripping hazard. They were also fumigating and making a lot of noise even after 10pm. I had to ask them to stop because people were already trying to sleep. I wouldn't recommend this hotel to anyone.

Beautiful Place!

The receptionist on arrival was great. I had to ask for the lights to be turned on in the corridor upstairs because it wasn’t done. The service in the restaurant was terrible. The food was cold. There were birds flying freely in the restaurant with no attempt to get them out. My food order came out with items missing and never ordered with the kitchen. The Staff didn’t seem to be interested in anything and gave me the wrong beer 2 times. They looked totally bored the whole time.

A rundown property.

Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.

Very good

3rd stay here....will be back