Hotel Mt. Fuji

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Very nice hotel and courteous staff

Hotel now dated but maintained very well and clean. Staff very helpful. Good breakfast and excellent Japanese Restaurant for dinner. You need the shuttle bus to get anywhere.

Hotel on top of the hill was unique. Staff was very friendly and helpful. Enjoyed the stay

Great location for Mt Fuji views

We had a wonderful room with a view. Mt Fuji was very clear on the day we arrived. We had clear shots of Mount Fuji for 3 whole days. Amazing. We didn’t use the public bath as there were a lot of visitors. But in room bath was amazing. Just bought bath salts to use. Parking was readily available and we were blessed to see some wildlife as we drove down to town. Saw a small family of wild boars and deer. Lovely to hear birds singing in the morning. Breakfast was good as well.

View

Unfortunately, our stay was disappointing from the moment we arrived. The reception staff could neither speak nor understand basic English, which made the check-in process extremely difficult and stressful. Even when using Google Translate, communication remained a challenge, as the translated messages in their own language were still not properly understood, and we were repeatedly passed between staff members without resolution. The concierge desk was consistently unattended, and we received no assistance with arranging local tours or even obtaining basic information such as bus routes or an English map of the area. Due to the language barrier, we were also unable to make restaurant or bar reservations through the hotel. The room itself was very small and dated, with shabby décor that did not meet expectations. The bathroom was in particularly poor condition. Most concerning was the shower temperature control, which appeared to be stuck at 40°C, resulting in dangerously hot water without warning. When this issue was reported, instead of repairing or properly assessing the problem, the staff simply suggested that we move to another room while leaving our luggage behind in the original room, which felt both impractical and unprofessional. Overall, the lack of communication, poor maintenance, and limited guest support significantly affected our experience.

The location is great. Morning views of Mount Fuji were unbeatable. We were fortunate to have clear mornings, although, mid afternoon to late afternoon, clouds tend to move in and cover the mountain. Although very old property, it is well maintained, very clean. The Open air spa is fantastic, providing a very close-up, intimate view of Mount Fuji. all in all, our three night stay was wonderful. Highly recommend this property. Since the property is 2 km up the mountain, transportation could be an issue, although, if you carefully plan your exit and return, with their shuttle service, it works out very well.

Perhaps allow spa users with swim suits

Breakfast was delicious!!! Staff made phone calls to make pick up / bus arrangements Views from the onsen or public spa (sauna or natural pools) are insane, loved the experience. It is far away from the city part but there is shuttle to pick you up from MT Fuji bus stop to the hotel (just need a phone call) Taxis are rip off there, be mindful