Four Points Flex by Sheraton Essen

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

The front desk staff were friendly and respectful, but the hotel lacked too many basic amenities. There was no fridge, no phone to call desk if any questions, no complimentary tea or coffee, no iron, no microwave both in room to heat up food and when requested at front desk, and no shelves in the shower to place soap or toiletries. Unfortunately, the lack of amenities made my stay disappointing, and I would not stay here again.

Excellent place

Plus points are very comfortable beds and great shower/wet-room. Reception staff were nice but the staff in the breakfast room were the loveliest. Great location for the station, easy walking to city centre and to Opera, Philharmonie and Folkwang Museum (and a pleasant stroll to the cafes, restaurants and shops further south). Negatives for me were (1) the shelves in the wardrobe were covered in a layer of dust - I only realised when putting on a dark shirt, which was actually unbearable as a result; and (2) the worst hotel pillows I have ever known (and I travel a lot), which was a shame given how great the bed was. Just to add that the current tram works between the main station and the hotel will cause some minor issues as pavements and crossings are renewed. Work should be finished sometime in 2027.

Everything was good, although the initial room wasn't the one we had actually booked; we spent the first night there, but the room was changed the very next day as soon as we notified the front desk. One thing that surprised us was the lack of a refrigerator in the room! The first room had a safe, but the second one didn't. The room was very clean. The breakfast was excellent; we were charged for it, but that wasn't an issue. There was railway construction work going on around the hotel, yet there was absolutely no noise. There wasn't much of a view from the window, other than the beautiful sky! We had a very good stay at the hotel at a good price.

Decent budget hotel. The blackout curtains couldn’t close all the way and the shower temp isn’t stable. Good location and breakfast. Friendly and helpful staff.

Nice breakfast

Wonderful staff

Great location

I love the whole hotel great experience

The heating was a little bad, we had to wait for a long time and the temperature is not as intended. Everything else was Great!