New Otani Inn Tokyo

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Very enjoyable stay. 12 night stay. From the US and although I had come to visit my son and his wife and though they were with me during check-in, the staff were very English proficient. They were very accommodating, I asked about a smoking area because when I booked there were no smoking rooms available. The attendant told my daughter-in-law that a smoking room had become available and I could have it starting on the 2nd night. The fantastic part about this is while we were out the next day, all my things were moved to the new room, set up exactly how had them in the previous room. Even the change on the TV stand, a quarter and a penny were moved to the new room and placed in the exact position. Cleaning was great. Although some of the furniture was a bit dated, the bathroom was newly remodeled. Very roomy compared to other budget Hotels I have stayed at in the area. Location was great. From the door of the lobby there was a Lawson's about a 100 feet away. There was a footbridge to the Osaki station in front of the Hotel, so it was about a 2 minute walk to the platforms. Osaki Station in Tokyo is served by four major train lines: the JR Yamanote Line, the JR Shōnan–Shinjuku Line, the JR Saikyō Line, and the Tokyo Waterfront Area Rapid Transit (Rinkai) Line, so it is easy access to go about anywhere in Tokyo and beyond. Shinagawa Station is one station away for Shinkansen access. Lots of shopping and restaurants nearby, in the Hotel complex and the station.

Wasnt a bad stay staff was friendly but nothing to write home about

Great location, access, and breakfast.

I loved the location of the hotel. The breakfast was excellent. I traveled with my 2-year-old son, and every day they provided a plate and spoon for him. The staff was very friendly, and my son really enjoyed the food. Another nice touch was the souvenir capsule toy machines inside the hotel. My son loved them, and they were a fun way to pick up a small souvenir. We had a wonderful stay and would highly recommend this hotel to anyone visiting the area!

Ok

They didn’t have a microwave or free washing/ drying machines

The stay was pleasant and room layout was just right. The executive deluxe room was big enough for our family of 5 with young children and some space for luggages. We love the buffet breakfast, it was the highlight of the stay. Hotel location was with proximity of Tokyo transport hubs, supermarket, convenience store, alot of eateries and shops.

Great location, nice staff, but air purifier in the room was not working

Excellent

Room is so nice, clean and spacious.