Lum The Queen

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Room was good. There are no staff.

I checked in late at night and had a very difficult time finding parking. There were only a few parking spots available, and the cars already parked were not parked properly. I expected there to be a reception, but there wasn’t one, only a maintenance line. When I called, they told me to park in a very tight spot, which was inconvenient and stressful after a long day. The room itself was clean, which I appreciated. However, there was only one small garbage bin in the washroom and none in the kitchen, which was not practical. The biggest issue was the hot water. When I tried to take a shower that night, there was no hot water at all, only freezing cold water. I waited about 30 minutes and then called the maintenance line. I was told the hot water had probably run out and to wait another 30 minutes. I waited over an hour, and still no hot water, so I couldn’t shower that night. The next morning, I tried again with the same result. I called maintenance once more and was again told the water had probably run out. When I explained that I had already waited a long time with no improvement, I was told it was too late to send anyone to check the issue. I waited another hour, and there was still no hot water. Overall, the lack of proper parking, no front desk support, and especially the ongoing hot water issue made this a very disappointing stay. The service was not helpful, and the problem was never resolved. I will not be returning.

Great space and location

The stay was fine. Not great not amazing but fine. The space was adequate and rhe DIY decorations provided some hilarious laughs. However upon departure at 11:00am check out was the major issue. At 11:05 we were finishing up putting the garbage in the garbage can, all dishes in the sink, piling the dirty towels and straightening out the furniture and piling the used linens on the bed and being courtesy guests instead of leaving a disaster zone, when we left and said thank you to the maid on the way out, she then followed out to the parking lot and Thanked Us for cleaning up which is why we left the place at 11:10. Well, that’s were things went sideways, after she thanked us in the parking and we said “you’re welcome and have a nice day, she yelled out “I am being Sarcastic, you left a mess and threw is the most unbelievable negative attitude I have ever seen. The Proceeded to swear at us in a foreign language. I am not sure what this lady’s problem was but I absolutely went back in and gave her a piece of mind, took pics of how tidy the place was and told her “sorry you have cleaning job but it’s not our problem. We will never stay here again. Complete disrespect. The property manger took my complaint and then said you should have been out at 11am which likely caused a this woman to say what she did. I then told the manager that 10 min delay in departing is irrelevant and left it at that.

Great space. Location is close to everything you need.

The accomodations were clean and comfortable.We did an early check-in as we arrived ahead of schedule.They even delivered us a coffee maker.

Great location. Good amenities. Easy instructions for check-in. Free parking is a big bonus.

This is more like your own apartment! Room was clean, bigger than I thought, & I loved having the privacy without having to deal with staff etc. I wasn't expecting to carry my luggage upstairs, there's no elevator! That would be my only 'heads up'!

Comfortable, private space with full kitchen and *parking* in a fantastic area.

Great location and apartment.