B&B HOTEL Santos Dumont

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Helpful and friendly front desk staff.

The reception area personnel were super helpful! They assisted with obtaining an Uber and always helped with the luggage.

Really cute place, well cleaned and neat!

Good hotel at a decent price. Gabriel at the front desk checked us in and made sure we had everything we needed. Rooms are comfortable and have balconies. Interestingly the shower and toilet are part of the room, with frosted glass doors for privacy. Traffic was a bit loud but calmed down at night. There is a security guard posted through the evening/night. Our room had a view of Christ the Redeemer.

I showed up at around 2am and they were very helpful.

Cool place, convenient

The hotel is very well placed in a five minutes walk from SDU airport. Has an incredible view from the balcony towards Guanabara Bay, Aterro Park and Sugar Loaf. Price is reasonable and it looks like everything is either new or renovated. Perfect for short stays, if you need to be close to the downtown airport or either Cinelândia, with all the theatres, museums and Rio history.

O quarto, banheiro e box poderiam ser mais higiênicos. O restante estão de parabéns.

Cons: I wish I could give this accommodation zero stars and that’s solely for the utter lack of empathy shown by the front desk staff and especially a woman named I think Ali?. When I walked in Feb 17 after being assaulted and robbed right around the block from the hotel, and announced it at while she was at the front desk, she could not give a toss. Neither did the security guard. No one offered any assistance or concern whatsoever. Even when I asked her to reach the manager for a first aid kit, she seemed bored. He in turn seemed surprised, but again ZERO sympathy offered. This dismal attitude is on par with the rubbish attitude of the reception in general. When you walk in no one says hello, and when you leave no one says goodbye. They seem completely and utterly uninterested in the guests. Absolutely appalling “customer service.” These people should not be in business or should be retrained immediately. The area is complete rubbish so 100% do not recommend staying here during carnival as that that was when I got assaulted by walking to get lunch around the block from the hotel. There was almost no one around in the immediate vicinity of the hotel, special later in the afternoon. I do not recommend staying here even during no Carnival because even though the immediate area is busier during the work hours (the Italian, French and German consulates are literally around the block!), it’s really unsafe at night and you HAVE to take an Uber.

My room was in good condition. The concierge was very nice. However, housekeeping left much more to desired. They never did one thing right and never provided me with wash cloths. They also never cleaned the shower 🚿 during my stay of 10 days.