Visita guiada ao Real Alcázar em Sevilha

boa ideia, tenho de experimentar.

The booking was cancelled without any proper notification or update reflected on the Klook app. We arrived at the venue expecting to attend the tour, only to find out on-site that it had already been cancelled. At no point was the booking status updated in the app. This caused significant inconvenience, wasted time, and disrupted our travel plans. This level of communication is extremely irresponsible, especially for travellers relying on your platform for accurate and timely updates. No refund has been initiated despite several emails.

This has been one of the most distressing travel experiences I’ve had. We could not attend the trip because Klook failed to notify the local tour operator about our booking. When we tried to resolve it on the spot, the operator was unhelpful and dismissive, leaving us stranded and extremely upset. To add to the frustration, we have not been refunded our money even though the mistake was clearly not ours. I am deeply disappointed and hope Klook takes responsibility for this failure.

O guia não tinha profundidade nem conhecimento. Fomos anexados a outro grupo no meio, o que tornou o passeio estranho. No geral, ficamos entediados e sentimos que foi um desperdício de dinheiro.

Eles me enviaram uma mensagem dizendo que não há ingressos disponíveis para a Alhambra na data que consegui reservar com sucesso e que eles solicitarão o reembolso da Klook. Isso foi em 16 de outubro. Já é 2 de novembro e ainda não há reembolso. Eu acompanhei no whatsapp e eles continuam pedindo detalhes que já estavam no histórico de mensagens. Que golpe.

The company cancelled due to error in booking (no space) and no refund received (a month later still waiting).