Park Hyatt Shenzhen

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

• Gorgeous hotel - beautiful interiors & great attention to detail • Superb location • Extremely helpful concierge • Superlative service all round • Housekeeping surprised me - they noticed certain ways I ‘used’ the room and took their own initiative to adapt to it • Excellent overall experience

Wonderful room with fantastic view. Staff super helpful and attentive.

Amazing

Beautiful hotel, excellent service. An overall great experience!

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Rooms were clean. Staff was extremely friendly and helpful.

I guess I’m not welcome from thiis hotel from the very beginning. I checked in with my husband and we gave them both our documents whilst checking in. But when we went into our room , the tv screen which showed our surname in the screen was wrong . And the turn down service .. was the worst I ever experienced in the five star hotel in my life. The washroom was never replenished or cleaned . And they only placed one bottle of water and slipper on the bedside which indicated one person was staying in the room . I talked to the manager , he apologized but his attitude was not caring and just asked me what he can compensate.. To he honest, I don’t want complimentary breakfast etc . I jusf want their sincere apology but it didn’t happen . I will never stay in the Hyatt group again .

This was an amazing hotel to stay at. Service and breakfast was excellent.

We spent New Year's Eve and two additional days at the Park Hyatt Shenzhen, and it was an absolutely amazing experience from start to finish. From the seamless check-in process to the incredible amenities like the free sauna, hot and cold pools, steam room, and beautifully maintained pool area, everything exceeded our expectations. The morning buffet was a highlight—delicious, diverse, and perfectly curated. A big thank you to the reception team led by Chris for their warm hospitality and to Edison and the breakfast team for their impeccable service. This was truly a memorable stay, and we can't wait to return!