Hotel Metropol

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

2 minutes walk from good restaurants and 15 minutes to old city.

Location is really good and it was well kept. My main issue with my stay was room temperature. It was too hot and opening the window wasn’t effective at lowering the temperature. It wasn’t a hot time of year but the heat in the room made sleeping difficult. We stayed here more than once and it was an issue both times in different rooms. The classic room doesn’t have AC or any ventilation system. I cannot imagine how hot these rooms would be in peak summer. Breakfast on our last day was overwhelmed. It looked like a large tour group was departing so coffee cups ran out and people had to spill out into reception to find a seat. It was a crazy thirty minutes and then things got back to normal. One other irritation is the hotel buddy online check in system. Firstly, even if you have stayed before it still wants you to enter loads of details again and upload your passport. Secondly, when you go to pay it defaults to offering to convert to your local currency. Like ATM’s and card terminals that do this, you end up paying more if you choose your home currency. Watch out for that little trick. The difference between euros and gbp was around 5 gbp more than my bank rate.

Unfortunately, my stay was impacted by a couple of issues. The main problem was that the air conditioning system was undergoing renovation throughout the hotel. As a result, the air conditioning in my room was not working. However, this was not communicated to me until after I had spent my first night in the room and enquired at reception about the issue. Reception staff were helpful and provided a small plug-in fan, which was appreciated, but it would have been better to have been informed of the situation upon arrival. There was also an unpleasant drainage smell coming from the bathroom. Thankfully, the odour was contained to the bathroom and did not extend into the bedroom area, but it was still noticeable and detracted from the overall comfort of the room. While the staff were helpful when I raised these concerns, I feel the hotel should be more proactive in informing guests about significant maintenance works and addressing maintenance issues within the rooms.

Check in was easy location is great. Spa use is a bit of a con, 18 euros and not given a towel.

Highly recommended and very central

Good value hotel close to the old town. Plenty of choise at breakfast and overall a great hotel for a short stay

The hotel is conveniently located to restaurants, transportation, historic sites, and shopping. Plus is has a great spa!

Excellent location

Very happy overall, the only thing I did find a bit strange as I couldn’t find the thermostat control, they didn’t appear there was one or maybe I didn’t say it

Great location, some nice bars and restaurants close by, 10 minute walk to the old town. Staff were friendly. Used the spa in the sister hotel next door. Had a great stay