Best Western Amsterdam

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Very neat and up to date! Was the perfect room for three people!

Quiet neighborhood. Good location with short walk to public transit.

We visited Amsterdam during the Pride festivities and stayed at this hotel. Overall, it was good value for money. Getting to and from the city centre takes around 20 to 30 minutes by tram. One thing to keep in mind is that if you're returning after 1:00 AM, public transport options are limited, so you may need to take an Uber or taxi. We booked a room with air conditioning, but unfortunately it wasn't working. We only discovered the issue when we returned to the hotel at around 2:00 AM. My partner went to reception for assistance, but the Indian staff member he spoke with was unhelpful and quite rude. Instead of offering a solution, he blamed us for not reporting the issue earlier, which seemed unreasonable given that many guests were likely out late enjoying the Pride events. His attitude came across as dismissive and condescending, and it left a very poor impression. Thankfully, Sorina stepped in and completely changed our experience. She was genuinely apologetic about how the situation had been handled and did her best to assist us, including trying to arrange for a technician to look at the air conditioning. Although no technician was available that night, her kindness, professionalism, and willingness to help made a significant difference. Situations like these highlight how important good customer service is, especially during busy periods when hotels are operating at full capacity. Her approach turned what could have been a much worse exp into a manageable one.

Good value. Just know that it’s located in a little bit of a sketchy area.

The property was perfect and we enjoyed our stay however we had our friends cancel for to a family death and although i paid the cancellation fee insurance i wasn’t able to get any help and the staff were not very understanding

The location is terrible, the neighborhood in which it is located is dangerous, I ran into a lot of drug addicts and homeless people

I thought the hotel was near to airport and trams were about 5 min walk.. very convenient location.. check in was easy and straightforward and staff was pleasant.

Check in was with a device - limited interaction with staff which was a shame. Great room and clean Near to tram and supermarket was good

The staff were friendly and helpful and the facilities were generally good: bar (limited opening hours), gym, vending machines etc. We had a triple room, the beds had very soft mattresses resulting in us sinking into our beds. The nespresso coffee machine was a nice addition. The wet room wasn’t great, with a poor layout resulting in one side of the toilet becoming wet after the shower was used. The upkeep was poor with the towel rail very loose on the wall feeling as though it would fall off if more than one towel was hung on it, and the sink’s mixer tap not fitted to the sink allowing water to leak around its base to the floor. The area around the hotel is a strange mixture of rundown and dirty alongside some new buildings. Homeless people hanging around the neighbouring streets asking for money or cigarettes. The hotel is convenient for the number 2 tram to get into central Amsterdam in about 15-20 mins. It is a 5 mins walk to Lidl or Albert Heijn grocery stores. The stay was ok for our short budget trip to Amsterdam but I wouldn’t recommend it for any one travelling with a young family.

Very modern