Sheraton Gateway Los Angeles Hotel

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

No one did the housekeeping even after requesting

Great rooms, fun pool for the family. Enjoyed our stay.

clean room

Enjoying

Awesome place to stay!!!

Quik overnight stay. Shuttle very convenient

Muy lindo todo

I ended up with two different rooms. Apparently, the first room had not been cleaned and was pretty disgusting, so they gave me a second room, which was probably one of the nicest rooms that I have EVER been in. As long as you get a room that was cleaned it's an extremely nice hotel

Water in the shower was very minimal and the aircondition is not as cold. No free parking unlike some other hotels do not need to pay.

The room had black mold we realized on the second night only a couple hours before check out. Staff only offered to compensate one night and agreeing doing some research I realized just how much they tried to exploit our lack of knowledge as my friend I was staying wife got a rash on his body and something on the side of his face. Staff still haven’t reached out about another resolution two days later. Only it says any good hotel will not only immediately comp your stay but offer even more compensation which the manager must have known if she’s any good at her job according to google but still tried to downplay it and get one over on us. The room literally had black mold on the ceiling and they let us sleep in that for two nights!!! Not even to mention the first night housekeeping kept knocking even though they say the door was locked for like five minutes. Atleast I hope it’s house keeping and not another guest who somehow opened our door.