Gran Hotel Ciudad de Mexico Zocalo View

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Bell boys were very helpful and courteous. The rest of the staff was just ok. The cleaning lady did not leave coffee and did not complete the room, left her access card on. I called the lobby for coffee and took the order but never came. The next day only left one scoop of coffee and no sugar. Very stingy. There is no hot water in the shower. Terrible!

Nice hotel, nice people.

The hotel was beautiful, the room and lobby. The bell boys provide excellent service. The only thing I felt was not great were their treats in the game room. They were a bit stale or days old. Also, their towels n bathrobes were not soft but very rough. You would think in luxury hotel it would all be newer n soft. Other than that everything was great!

Hotel very nice.

The place was absolutely beautiful. Look like the movie Titanic from the inside view of the whole square was absolutely beautiful.

Nice

Overall, the hotel itself was nice and we had a good stay, but there were a few disappointing issues. We specifically paid extra for a room with a Zócalo view, but unfortunately the view was blocked by construction related to the World Cup preparations. The biggest issue was the noise. We were told the construction wouldn’t be a problem, but there was loud construction going on until around 2 a.m. every night we were there, making it difficult to relax and sleep. We also felt at times like the staff was avoiding us when we had concerns, and we noticed other guests seemed to receive better attention and service. Other than that, it was a good stay. I just wish they had been more upfront about the construction and noise, especially since we paid extra specifically for the Zócalo view.

From walking in the door through checkout the staff was phenomenal: helpful, pleasant, anticipating needs. The hotel itself was even more beautiful in person than I expected. Room was exceptionally clean, well appointed. Top notch stay all around.

We love everything

Excellent location and a beautiful hotel. The facilities are clean, well-maintained, and very comfortable. The staff provided outstanding service—10 out of 10! Everyone was friendly, attentive, and always willing to help. I would definitely stay here again.