Out of season at Xanadu, generally quite quiet on the holiday maker front, and a few conferences keeping them busy - fair.
- communication- some great, they’d call at the start of the week and the end to see how everything was - some not - out of season opening hours and meal availability, resort activities etc had to be figured out for ourselves.
Non alcoholic beer - I get that they don’t want to be serving bottled products in the buffet, but as a non drinker on all inc, this struggle didn’t seem worth it and no one could explain it to me. I had water or tea most of the trip with the occasional soda. No major drama just inconsistent.
Service inconsistency- some of the staff are wonderful - just in their natural way of being are cheery and interactive - some very sullen and you’d have to just take pot luck - I can’t say the mannerisms of the F&B leadership would have helped the vibe, they were amongst the sullen ones.
Overall, fine, we wanted a warm weather low key getaway but there’s room for improvement for sure.
Designated smoking area