Platinum Inn & Suites Webster

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

There was a terrible smell in the room, almost smelled like urine. We literally went down the street to the store and bout Lysol. Was very disappointed with that.

I loved the location of the hotel. It was central to where we were going. Some of the staff were not nice. Check in was a hassle as I had to swipe my card multiple times due to multiple rooms. The person who checked us in stated that no phone call was made to inquire about the number of guests and children who were there. I called the hotel directly and spoke with staff advising that we would be late and communicated to them the number of guests. It was a hassle for check in.

My room was clean, the beds were comfy, AC ran well, and breakfast was reasonable. All must haves when staying in a hotel. I needed extra towels, and the staff was ready to accommodate. However, this is not a must have, but it was part of the reason I chose this hotel: the pool area was in need of attention. What was concerning is that the hot tub was in closed for repair yet shared a wall with the pool. Therefore, if a toy was thrown slightly too far, it ended up in the hot tub that had what looked like some pretty strong chemicals and a large cockroach floating on the surface. I would recommend cleaning it up and installing a fan to circulate the air in the pool area as well as to help remove chemicals in the air as they were quite strong and left 3 of us coughing and in need of a little air break. The workout room could also use a little fan just to circulate air as it got pretty toasty in there. Just wanting to end on a more positive note, the things that were troubling were fixable with a little TLC. I would check back with them again in a year or so to see if they have addressed any of the concerns. Overall, the stay was nice enough to keep me curious to see if management addresses the stuff mentioned.

The young male at the desk was amazing, he was accommodating and really tried to set a good time... Kudos to and for him!! This hotel had a stench that stunk... At first I thought maybe they'd just wanted the carpets - because it smelled of mildew, but when I verbally said it another guest said " No, it smells like pee"!! So, the first room we were assigned was cleaned well, smelled and had panties thrown up on the shelf in the closet. The second room smelled the same way, but seemed cleaner and less damages to the furniture. The hot tub was not working and drained for maintenance, which sucked bc when I book I look for the specifics... The iine picture does not match this hotel... Breakfast is served, but... I'm usually not picky but this was not That At All!!! Oh, yeah and to get in and out of the side doors you have to jamm the card into the reader, dude!

I didnt like it

It wasn’t bad but could have been better.

This hotel has become our go-to for the short weekend getaway. Clean hotel and room, friendly and helpful staff, easy parking. Highly recommended.

We just needed a place for the night while traveling and it was excellent. Bed we good, water pressure was great! There’s no calling fans so the air circulation was bad but it was a very normal hotel. Nothing fancy but definitely works for a quick in and out.

I stayed at this hotel for four days, and unfortunately my experience was very disappointing. There were bugs in my room that were constantly flying around, landing on my food, and even flying in my face. The room also had a strong, unpleasant odor throughout my stay. I reported the issues, but I was not properly accommodated or offered a satisfactory solution. I expected a much cleaner room and better customer service. I would not stay here again based on this experience.

Great staff.