The hotel's facilities, architecture, landscaping, and overall physical environment are truly excellent. The property itself is beautiful and well maintained.
Unfortunately, the service, organization, and overall guest experience fall far below what one would expect from a hotel of this category. Throughout our stay, the staff often seemed unprofessional, and there was a noticeable lack of coordination and attention to detail.
Over the past ten years, we have visited Antalya at least once every year and stayed in many different luxury resorts. This is the first time we have left feeling genuinely disappointed.
The food quality and freshness were below average, which was surprising for an ultra all-inclusive luxury resort. The spa services were also below average, and even the specialty restaurants that require advance reservations failed to meet expectations.
Our room was another disappointment. We booked a sea-view room but were assigned a room where the sea was barely visible through the trees. In addition, many basic amenities had to be requested instead of being prepared in advance, including a bed for our child, children's towels, and other we did not know that the entry to the land of legends was cancelled this ye
Overall, while the resort looks impressive, the level of hospitality and service does not match the quality of the facilities. Based on our experience, we would not choose to return, nor would we recommend it to travelers expecting a true five star resort
Stroller