WS Haussmann - La Fayette

As classificações por estrelas são baseadas na visão geral da Klook sobre as informações da propriedade (como serviços e instalações incluídas, etc.) e são apenas para referência

Ce n’était pas une chambre d’hôtel mais un espace de coworking avec un lit placard…

Upon arrival, we were locked outside from over 30 minutes and not giving a quote to enter despite being told we were going to receive it the day before by email. I contacted the staff and went back-and-forth with them on the ‎WhatsApp for nearly 20 minutes while they told me that I was at the wrong place and they did not have a reservation under my name. Finally, they were able to locate the reservation and they provided me with the code which is approximately took one hour from the point that we had arrived. Once we entered the room, we realize there was only one bed, so I had to reach out to them again, and then I was informed that they were going to provide us with a second room. This was not ideal because I have children and I was not going to leave my children in a room alone. On the last day while getting dressed, the housekeeper knocked on the door and then proceeded to come in the room while I was completely unclothed, which was a problem as well. The room was satisfactory. The only good part was the location. At checkout, we asked the staff if they can hold our luggage for approximately one hour while we waited for our Uber and was told to go out and locate a luggage service instead of helping accommodate us. Overall, the customer service was very poor, and if I had not been persistent I would’ve been out in the city, trying to locate another room, even though I had a reservation already. They were very quick to tell me I was in the wrong place

Je n’ai pas pu entrer dans l’hôtel car on ne m’a jamais envoyé les informations pour le self Check in . Lamentable.

The rate is based on the price you pay. This is an excellent option for a self-sufficient budget traveler. Excellent location to navigate the city via public transportation or by foot. Although services provided were remote, their instructions were thorough (almost) and my question was answered immediately. I highly recommend this accommodation for a short stay in Paris.

Je n’ai pas pour habitude de laisser d’avis négatif mais je me dois de le faire car mon expérience récente fut particulièrement désagréable. Nous avons pris deux nuits d’hôtel au sein de WS Haussmann La Fayette pour sa localisation et il faut le reconnaître, il est très bien situé et le quartier est très agréable. En ce qui concerne les aspect négatifs : Problème de siphon de douche bouché Chasse d’eau non fonctionnel Bruit du métro qui fait trembler les murs et fenêtres, si vous avez le sommeil léger vous risquez de passer une mauvaise nuit Communication parfois compliqué avec le service client par téléphone car cet hôtel ne dispose pas de réception propre. Nous avons contacté le service client qui 1 été plutôt réactif pour expliquer les problèmes de sanitaires et nous avons réussi, après négociation, à changer de chambre en pleine nuit. On nous a envoyé dans la chambre d’à côté avec le nouveau code de chambre, mais qu’elle ne fut pas notre surprise de nous apercevoir que cette chambre était déjà occupée avec des affaires sur le lit et de la lumière venant de la salle d’eau ! C’est tout simplement scandaleux et heureusement que je ne suis pas tombé sur une personne à ce moment là, vous imaginez le choc pour une femme seule de voir un grand barbu comme moi rentré dans sa chambre d’hôtel à 2h du matin ?! Nous avons dû retrouver une autre chambre en pleine nuit à 2h du matin qui cette fois, était disponible et libre. Le lendemain nous retournons à l’hôtel et nous nous rendons