As soon as we got off the car, the staff greeted us at the entrance with a kind smile, guiding us all the way to change into our swimsuits (provided by them, including disposable underwear), then taking us to the spa pool. They offered welcome juice, and right next to the spa pool was the mud bath. While we were in the spa pool, they were filling the mud bath. The whole process was unhurried, making us feel very relaxed and comfortable. The mud bath water was warm, but after about 20 minutes, the children couldn't take it anymore. A staff member asked if they wanted to go to the swimming pool and even provided swimming rings. There were staff members attending to every area, and the place was very spacious, not crowded at all. We arrived at 9 AM, and there wasn't a single other group of guests. Next time we have the chance to visit Phu Quoc, we will definitely come back for the mud bath!