Everything was perfect, on time and according to the itinerary! The pick-up was on time at the hotel. At the meeting point, there were many more snacks, coffee, and juice available compared to other companies! The restrooms were also very clean and well-stocked with toilet paper! Our guide was Poppy, and she was very friendly. There was another person supporting her, and since I was traveling alone, they offered to take pictures for me. We traveled between sections on a large bus, and I could always get bottled water. Basically, this tour has a set meeting time, but then you have free time. I was happy that I could move around as I pleased! I didn't expect much from the natural hot spring, but it was better than I imagined! Even though it was a tour, they gave us about an hour to soak leisurely. It was the perfect temperature, not too hot and not too cold, where you'd start to sweat gently after about 10 minutes. We also went to the Blue Pool beyond the Emerald Pool, but it was a bit of a distance and I got tired... Climbing to the top of the mountain at Tiger Temple was very tough, haha, I was drenched in sweat. The lunch buffet was also delicious and satisfying.