Leonardo Royal Hotel Barcelona Fira

Sterbeoordelingen zijn gebaseerd op Klook's overzicht van de informatie van de accommodatie (zoals inbegrepen services en faciliteiten, enz.) en zijn uitsluitend ter referentie

Great restaurant, great staff and the very clean

When you get to a certain age, what you need in a hotel changes. Clean room, good pillows and coffee become more important. The rooms are very clean, beds were ok, but not the best pillows. What was lacking were amenities, only one product used for everything in bathroom, no slippers, no spoons with tea tray; only one pod/ satchet of milk per person.Iron will be given on request, not standard in rooms. Lovely lobby area and staff are helpful.

Staff were friendly and helpful.

Although this hotel is a little out of the city, 7 bus stops on the H16, it only takes 10 to 15 minutes to get here from Placa Espanya. The A2 bus from/to the Placa is direct too. The hotel is modern and the staff are friendly. Food and Drink are good and we enjoyed the breakfast.

My husband and I had a great stay at the Leonardo Royal hotel in Barcelona.

Rooms were clean and hotel was above my expectations

The hotel itself is clean, modern, and comfortable. Unfortunately, that is where the positive experience ends. What is completely unacceptable is the lack of security. Barcelona is known for pickpocketing, but I never imagined that my bag would be stolen inside the hotel's lobby, a place where guests should feel safest. This was not a crowded tourist attraction or a public street; it happened within the hotel, in an area that is constantly supervised by staff and security cameras. In a matter of seconds, I lost everything: my iPhone, credit cards, cash, jewelry, identification, and other personal belongings were all gone. What made this devastating experience even worse was the hotel's response. Rather than treating the situation as the serious security incident that it was, the reception staff showed little urgency or compassion. I was made to feel as though I was somehow responsible for what had happened because I "wasn't watching my bag closely enough." There was no immediate investigation, no meaningful attempt to assist me, no clear security protocol, and no sense that the hotel cared about the trauma I was experiencing. It was handled as if this were just another routine occurrence. This incident completely destroyed my vacation. Instead of enjoying my trip, I spent my time canceling credit cards, replacing essential documents, and dealing with the emotional distress of losing everything I cannot recommend staying here if guest security is important to you.

I loved our housekeeping everyday and how quiet the neighborhood was.

Very clean room. Quiet space. Breakfast is amazing. Thank you

Hotel was okay, staff and amenities let it down