iCove Beach Hotel

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First time visiting PHP from US. This hotel was nice and the staff was beyond supportive. The staff was what made this place. They were so helpful and kind. Always made sure we felt welcomed and fed. Made sure we knew the best places to go to and overall the best hostess. The rooms could have been a little cleaner. The floors are tile and felt a little dirty like they needed to be wiped clean. Just seemed a little dusty and things needed to be wiped down. This is one of the nicer places in this area. This place by far I would stay again if I visit this area again in the future.

Na

Beach access was good but I did not like their restriction on outside beer and snacks.

This is a relatively new property that seems to be maintained well. There were some issues with internet service but this is the Philippines.

The hotel is good. Breakfast is good. It's right at the beachfront.

This Hotel is in need of major refurbishment, everything is tired, dirty missing or broken. If you require any of the following look elsewhere. Hot water, toilet rolls, clean bedding, clean towels, make coffee in your room, or even friendly helpful service. Very few of the staff fit this bill. Don't be swayed by the complimentary breakfast, trust me, you will be eating elsewhere. In summary Poor service, overpriced, tired and dirty.

The hotel has a great location, looks great from the road, nice pool, direct access to the beach. Was told no outside food or delivery. Restaurant seemed like it was closed. Room was okay size. Walls could use some fresh paint, and mattress definitely needs to be replaced. Woke up with sore back and neck.

Check in was smooth. Got to the room and it looked great at first. Went into the bathroom and the toilet was leaking onto the floor. Nice puddle had formed. Informed the front desk and they had someone come mop it up with towels in the morning. Never addressed the cause and spent the next 35 hours with a growing pool of water in the CR. The shower didnt drain either. Standing water for two days in the shower. Problem never addressed. Whole bathroom with standing water from wall to wall is a big problem. They were indifferent. Huge red flag. Went to the restaurant and ordered a coffee in the morning. Got the smallest cup of coffee ive ever been served, which cost around 150 pesos, maybe more. Friends came to have breakfast with me. The "free breakfast' i paid for didnt work because i dont eat meat, so i ordered a veggie omelet. No discount whatsover, no 'hey we can give you 10 percent off" , (usually some type of empathy is shown) which would have been better than absolutely nothing. By this time the accumulation of their indifferences is starting to add up and Im getting frustrated. Never was i offered any type of discount or different accommodations, full price was needed for everything, and their lack of concern is a new bar ive seen set. Ive traveled to thousands of hotels and ive never seen such a cash grab on the coffee/breakfast and the lack of concern on the water issues with the plumbing. The pool and patio is beautiful, but not worth the other headaches.

The hotel itself is great located on the beach and near the local night district. However, there fees and services are outrageous. I was charged 200 peso for morning coffee and when asked for transport to the bus terminal I was quoted 500 peso. On a metered taxi the cost is around 180-200. I understand a small connivence charge but over 100% mark up is not reasonable.

Bed very comfortable shower ok room size comfortable. What makes this hotel average is 50 percent of food I wanted to order of there menu wasn’t available and drink options even less,it’s a shame we spent more time eating in the hotel next to it