Grand Plaza Hotel - Gulf Riyadh

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Well maintained

Excellent budget hotel that does not compromise quality because of the low price. Friendly Staff. Convenient lobby cafe open until late.

Actually this property outshined my expectations. Booked 3 rooms on short notice with 2 colleagues. Had low expectations due to the excellent prices. Arrived at 10am planning to just drop our bags in the lobby due to the early arrival before going out for meetings. The gentleman at the reception immediately contacted housekeeping and arranged 3 rooms. Rooms are very modern and incredibly clean. Grest restaurant and also a cafe in the lobby. Really cant say enough positive things about this property. Everyone we interacted with were extremely friendly. Will definitely be staying in this hotel on all my future Riyahd trips.

Fridge is not working, in four nights the room got cleaned and serviced one time. I asked for water they said we will get it right away, 40 minutes after I had to follow up.

فندق رائع وموظفين محترفين

It’s worth every penny I paid compared to other similar properties.

The Hotel and staff were ok but nothing worked properly! I checked in and no internet. They spent half an hour trying to get me online. Then it dropped out again and didn't come back. The moved me to another room where it worked (although not great). There was no TV remote. They brought me one but that only worked intermittently. The coffee machine was broken. The ironing board and the iron were broken. The second ironing board they brought me was broken too. I ironed on the floor! I went upstairs to the restaurant for dinner. No-one there except me. I asked for a sprite and waited 20 mins and then gave up and went to the downstairs restaurant. On the way down I met the waiter coming with my drink - a Pepsi because they ran out of sprite. The shower door has a big gap at the bottom and water escaped flooding the bathroom floor. No towels etc available up at the pool. Staff were nice enough and bed was comfortable. Just frustrating that nothing worked!

the need to improve on the front desk staff.

Room is modern, spacious and clean. My only complaint is the available extras I didn’t have. No toiletries in the bathroom no drinks or snacks in the room I would expect that in a less expensive room but I paid for the most expensive room. I called house keeping and asked for a comb and extra blanket and they told me they don’t have any. None of the TVs had remotes which isn’t a big deal but still.

Not-so-good: - The breakfast menu was very limited and not too good. - The batteries on the bathroom scales and TV remote were dead so Im asked for them to be replaced. They weren't. - The coffee and milk in my room were not replaced. This is supposed to be a 4-star hotel. I've had better experiences in 2 and 3-star hotels.