New World Makati Hotel

Sterbeoordelingen zijn gebaseerd op Klook's overzicht van de informatie van de accommodatie (zoals inbegrepen services en faciliteiten, enz.) en zijn uitsluitend ter referentie

The staff continues to be the hotel’s biggest asset. There are many new faces but everyone is generally very pleasant and accommodating: Security, Doormen, Concierge, Front Desk. A special thank you to Abbey, Hazel and the others who staff the Club Level Reception area. I also wanted to recognize Wilson, Babylyn and the others who took exceptional care of me at Breakfast and Cocktail hour. Their commitment to their guests is outstanding! My room attendants: Jomel and Raymond are definite assets to New World and their work ethic is outstanding! My biggest gripes remain the same: NW is in dire need of renovation, remodel and repair. The staff can only do so much. There are way too many things to mention: inoperable elevators, creaky room floors, hot water issues and many noticeable cosmetic problems: chipped paint, loose faucets, stains…the list is endless! The hotel is old and it shows. New owners need to address this sooner than later although I know it will take time and money. I also notice how management is skimping on things: no newspapers in Club Lounge for guests to use (not keep); menu offerings that have been impacted. The food and choices were outstanding: now they are simply poor and often not delicious! Why offer choices that are lousy: tasteless, dry and just CHEAP! All businesses must find ways to reduce costs but you can offer less selection but ensure they are good! I think the Executive Chef is terrible needs to be replaced. His food at cocktail hour is junk!

Great location to mall and airport

All members of the staff were excellent. They were able to provide everything we needed very quickly and even took care of booking our airport transfer. Very convenient location as well, close to shopping and great restaurants. This was our second stay and we will stay again when we return to Manila.

Nice clean room. Friendly staff. Great central location

An excellent hotel. The staff are attentive and helpful. A bit tacky the staff ask for online reviews but that is a very minor point. Not sure if that is the norm but we were not used to it. The lounge has limited food options but the drinks are good. The gym and pool are nice. The nearby malls have many dining options. There are several local businesses nearby not in the malls that are interesting including the museum. The executive lounge and the breakfast are good. We will definitely consider staying again.

Excellent hotel and good service near to the mall and restaurant. Plenty of mixed restaurants Filipino western Japanese Chinese Mexican Indonesia Mediterranean.. fantastic SPA service.. unblock city view

The hotel is well appointed, I think the breakfast Buffett could use a refresh compared to Shangri La down the street and the price is comparable. The staff was excellent. If it’s your first time visiting the amount of security you and your guest have to go through will be intimidating. I would chalk it up to “I would rather have it than not.” But going through the airport was less strenuous, which doesn’t lend itself to relaxing environment. It just keeps you on guard. Again for a first timer it might cause caution. Staff make the place a 5 star.

Convenient location and great staff.

Very friendly staff. Room was just okay, looked outdated and had an old smell, but clean. Shower/ water heater took awhile to heat up but when it did, showering was great. Buffet breakfast was big with lots of options/ stations and clean and very friendly servers. I realize it’s one of the old hotels in Makati, maybe it’s time for a more modern renovation. Overall, stay was good.

Exceptional staff and friendly