Rose Garden Inn - San Jose Airport

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The managers were a nightmare. Upon checking in I mixed up the number I gave to my friend so he knocked on the wrong door. Management said we were trying to break into other rooms. It’s a cheap place to stay but beware the staff. They are extremely wired.

An absolute bang for your buck…. My room was neat clean did not smell. The young lady at the receptionist desk personally brought me my identification card to my room after I had no idea I was missing it. The young gentleman in the night was also extremely helpful helping me with my room card key. All of the enmities were in proper working condition.

Hair dryer does not work, both key cards don’t work. Try to call staff at 11 pm (after hour) and it take 30 minutes.

Thank you to the wonderful staff

The room is not as clean as you maybe think. We found trash between the seat cushion of the chairs that were in the room and the ac unit filter was not clean properly everyday like they said. So check around the room before settling in as you have like a few minutes to check around. Parking is easy and the staff are all friendly and helpful.

I think the staff needs big training and check anytime cameras and control their conversations because for example front desk when I said I need to talk to manager or supervisor she Insolent answered nobody can talk to you I said just 2 minutes let me use a plug my charge phone that can call to Expedia to find out a way to exchange my reservation or cancel it she said sorry! I never ever had same as that employee in very responsibility after 1am that almost passengers are tired and need a little help but she even didn’t let me seat in lobby at least even i paid complitly my reservation even not gave me a pen for write a small note! I’m sure they can’t even training and not at all night shift work not suitable for them with their personality! Management should be more following and checking all things another issue we had just one towel came downstairs asked front desk for more he said tomorrow around 10am Ohh I can’t believe towels and Sanitary ware very basic at hotels that say tomorrow around 10 when i should check out it’s kidding?

It was clean the staff was nice the room just had a strong smell but other than that we had a great stay.

The room was clean .for our stay it was worth it

Very big spacious rooms good that they have vending machine and good they have a restaurant combined in

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