Van der Valk Palace Hotel Noordwijk

Sterbeoordelingen zijn gebaseerd op Klook's overzicht van de informatie van de accommodatie (zoals inbegrepen services en faciliteiten, enz.) en zijn uitsluitend ter referentie

Beware tiles around pool very slippery when wet

Heat and ac a problem

Large, clean, comfortable room, friendly and accommodating staff, excellent restaurant for both breakfast and dinner.

Friendly staff, clean room, great amenities.

The hotel needs a remodel. The room looked very outdated with a grimy carpet. We booked a one-night stay for New Year's Eve for well over €300, and the hotel restaurant refused to serve us even a simple dinner because they were making more money serving customers who had pre-booked their sold-out New Year's Eve 5-course dinner that we were not interested in. The New Year's breakfast buffet was @ €30 per person, which was way overpriced for a nothing-special standard buffet. For the money we paid, we should be able to expect a better stay! We will not return!

A beautiful older hotel that while a little worn was very nicely taken care of. Big rooms for Europe! Staff very friendly. The pool small but relaxing. Convenient location.

Awesome hotel! I’d stay again! Clean and comfortable.

We stayed for the flower parade and it the perfect location for it. We enjoyed dinner and breakfast at the hotel as well as swimming and the children’s room. A few things to note: We were travelling with bikes on the roof and were told “no problem we’ll be able to use the underground car park” you can definitely not get in the car park with bikes on the roof. A large gazebo was set up in the car park so we couldn’t use the parking spaces in front of the car park to park up and take the bikes off the roof. Though we found a way around this I wasn’t told I’d then need a room card to open the bike access to the car park! Despite having gone into reception they didn’t tell me to check in first and get the room key. Which lead to a very frustrating 30 mins. On the day of the flower show hotel guests were not allowed in the front of the hotel as there were dignitaries and sponsors (I presume) using the hotel lobby, car park with marquee and a bar that had been set up. When we came back in we wanted some drinks and were sent to the bar which was cordoned off for the dignitaries. It was clear we should not have been there and should have been shown back into the restaurant where we could’ve easily got a drink. It was chaos basically and I feel the staff were not properly trained or briefed on how to manage guests who were mostly freely coming and going from the breakfast area. Staff at dinner were great.

This is a nice hotel in a lovely town, just a short stroll to shops, restaurants and a beautiful beach. On arrival we were given our room earlier than advertised which was a great start. We had paid extra to have a balcony in our standard room. Unfortunately that balcony gave a view straight out to a busy Construction site. Reception insisted this was what we booked and that this was as advertised. This is not true. No-one would pay extra for a balcony overlooking a building site but they were unwilling to accept this and were not understanding about why we were disappointed. They said this is advertised on their website but we booked through Expedia. We paid for an additional upgrade and got a lovely room but it was a disappointing start to our stay. Our new room was lovely, clean, bright, modern and spacious. We really enjoyed breakfast at the hotel too. All in all a lovely stay after paying for another upgrade.

Welcoming hotel with friendly staff. We arrived early, from the ferry, at 11:00 and they had a room ready for us. This allowed us to park straight away and explore the area, lots going on as it was King’s Day. Room spacious and clean, I read that the TV is connectable to your device so you can use your own streaming services. Water is hot and plentiful and an Infrared lamp in the shower. A mini bar package can be bought to stock your fridge. Complimentary tea and capsule coffee in the room. We had a late ferry on check out day and it was okay to leave the car all day after we’d checked out. We hired cycles from the hotel on our last day. Brilliant hotel and area, plenty of local food and drinking places within easy walking distance. The beach and a handful of beach clubs with excellent food and ambiance are also within easy walking distance.