City Suites Taipei Nandong

Sterbeoordelingen zijn gebaseerd op Klook's overzicht van de informatie van de accommodatie (zoals inbegrepen services en faciliteiten, enz.) en zijn uitsluitend ter referentie

great

Chambre familiale en sous sol sans fenêtre, et un peu petite

I stayed at City Suites Taipei Nandong for my entire trip to Taipei, and unfortunately, my experience on my final day was very disappointing. A few days before I checked out, I experienced a problem with the lock on my room door. I contacted the front desk, and a staff member replaced my key card. Although the new card worked, the door lock made an unusual sound every time I locked it. I mentioned the issue, but nothing further was done to inspect or repair the lock. I also noticed staff members spending a considerable amount of time looking at their phones instead of appearing attentive to guests. I understand that equipment can fail, but how a hotel responds to problems is what leaves a lasting impression. Unfortunately, this experience fell well below the level of service I expected from a hotel where I stayed for my entire visit. I hope the management will improve both its maintenance procedures and its customer service so that future guests do not have the same experience.

I stayed at City Suites Taipei Nandong for my entire trip to Taipei, and unfortunately, my experience on my final day was very disappointing. A few days before I checked out, I experienced a problem with the lock on my room door. I contacted the front desk, and a staff member replaced my key card. Although the new card worked, the door lock made an unusual sound every time I locked it. I mentioned the issue, but nothing further was done to inspect or repair the lock. Three days later, as I was leaving for a dinner appointment, the lock malfunctioned again. This time, it would not lock at all. I contacted the front desk, and the only solution they offered was to move me to another room. After staying in the same room for a week, all of my belongings were unpacked and spread throughout the room. Packing everything and moving to another room just before dinner was extremely inconvenient and stressful. I was disappointed that there was no attempt to repair the lock or offer a more practical solution to a problem that had already been reported three days earlier. What made the experience even more frustrating was the attitude of some of the staff. I found them to be rude and dismissive rather than empathetic. On several occasions, I also noticed staff members spending a considerable amount of time looking at their phones instead of appearing attentive to guests. I understand that equipment can fail, but how a hotel responds to problems is what leaves a lasting impression. Unfortun

Great value!

Good value, will stay again next time

The room was clean, breakfast great and conveniently located.

Good I will come more

The room was excellent for my short trip. It was very clean and offered plenty of space in a really accessible location.

clean room nice ac and pretty good location!