Courtyard Washington, DC/U.S. Capitol

Sterbeoordelingen zijn gebaseerd op Klook's overzicht van de informatie van de accommodatie (zoals inbegrepen services en faciliteiten, enz.) en zijn uitsluitend ter referentie

the hotel was undergoing renovations during our stay which was not made clear to us. the bar was the only amenity me & my family got a fair usage from. we had to change rooms twice because one room air didn't work & the second room we were assigned was under construction. every time we requested towels, they were dirty & had to keep trying for clean towels. even on the day before check out, housekeeping kept our room door open the entire day. it would've been a nice hotel if not for everything being closed in the hotel like the restaurant & the Starbucks, & the renovation floors weren't so roughly presented.

Huge queue for the one working elevator at 10pm when we checked in and also at the check in desk. Air con not working in lobby and dining areas. Hallway was being refurbished and all wallpaper was half stripped and hanging off, carpets cut up and left in hallway. We though this was a joke but could put up with it but when we got into the room there was faeces up the walls of the bathroom. We decided to leave and find another hotel.

Rooms were nice but there were renovations being done on our floor and construction debris on the hallway floors. The lobby/bar level had no A/C only temporary units that barely cooled.

A lot of maintenance issues and low level security a lot of commotion early in the morning

Concierge and valet were amazing. Room was clean, great stay.

I am very disappointed with this stay. I booked this hotel through Expedia for August 4–7 (3 nights) for 4 adults and 2 children, with 2 rooms, and the Expedia reservation clearly showed that two rooms were reserved. The total when I booked was around $800. However, when we arrived at the hotel to check in, we were told that only one room was available and that we would have to stay in one room for the first night and receive the second room the following day. This was completely unacceptable for a family of six, especially since we had specifically reserved two rooms. We had to spend time calling other hotels to try to find two available rooms. Eventually, another staff member offered us two connecting rooms, which we accepted because we had no other reasonable option. What made the situation even more disappointing was that we ended up being charged nearly $1,000 for the two rooms, despite the original Expedia reservation being around $800. On top of that, the hallway was under construction, which made the overall experience even worse. I honestly did not expect this level of service and inconvenience from this hotel. We arrived expecting the reservation we had already paid for to be honored, but instead we had to deal with uncertainty, additional expense, and construction during our stay. Overall, I am extremely disappointed and would not recommend this hotel based on my experience. I hope the hotel and Expedia take this situation seriously and review how reservations

I want to start by saying the room itself was clean. It had a microwave, a mini fridge, and I booked the king bed with a couch bed. The only thing I didn’t love was having to make up the couch bed myself, but that’s on me—I should’ve called ahead about that. There’s a coffee maker and bottled water in the room, but the water isn’t free. It’s $8 each, so keep that in mind. Check‑in was very generous, which helped a lot since we were coming in for a convention and didn’t arrive until around midnight. Breakfast was pretty good. If you’re only staying one night, I’d recommend buying breakfast separately instead of getting the package. For a longer stay, the package is worth it. Staff were all kind and helpful. My only real issue was the hallway wallpaper peeling and all the blowers running in the halls. It didn’t affect the room, but it definitely stood out.

The Hispanic lady at the breakfast bar had an attitude for no reason at all

The room itself was very nice, but the hallway's wallpaper was all torn and falling apart. The hallway floor was very dirty, with broken pieces of wallpaper and plaster. Outside of the hallway, the stay was great.

Hotel was under constuction. Only one elevator worked . Air conditioner in common areas was not working . The common areas were dirty. A lot of vagrancy outside the hotel. People loitering all day. I would not stay there