Holiday Inn Indianapolis Downtown by IHG

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Nice place

Very sketchy check in. Two rooms booked, confirmation number received, payment taken, all by third party Hotels dot com. Upon arrival at check in, only one room shows as reserved in our name. The front desk clerk can not find our other booking, and cannot explain why, (third party to blame presumably), desk cant help in these issues and that's a valid a reason to avoid third party booking. The clerk cannot provide another room, even if we pay for it, as the hotel is fully occupied. Convention in town, more later. So the solution they offer is to switch us to a room with a pullout couch for the second party in our group. Mind you we are two adult men traveling for work. So now we have to toss a coin for the couch/bed? And have to deal with eachother snoring and sharing a bathroom, night time dress code, etc? Not cool at our stage in life. But it is what it is? So now I'm on chat with expedia, complaining about expedias shortcoming. They of course communicate with the hotel. Who suddenly has our second booking available? Great! Relieved! But who and how messed this up? We don't know? Why didn't the front desk clerk have a room available when we clearly were let down and willing to pay another booking? I will never know, all parties blamed each other and never came clean. Fixed in the end yes. But lack of knowledge and communication at the desk is just as bad as expedia. About that convention in town? Medical Grad students. Terrible bunch. Overran the town.

Perfect hotel for a concert at Lucas Oil Stadium. Our rooms were very clean, large, had a coffee pot, fridge, and microwave.

The staff was absolutely wonderful ans room was very clean and comfortable. Located 5 min from Lucas Oil which is very nice to not have to drive thru traffic for the event plus nice if you have an adult beverage and can safely walk back to the hotel. Downside to this hotel is the fact they do not let you know in advance you must pay additional $25 to park since Holiday Inn doesnt own the parking lots which truly would be better if they just factored it into their pricing. Paying over $200 for a room and have parking added just is tacky on the business end. Also one more thing the hotel actually can control is wanting to add more to bill for what normal hotels call complimentary breakfast like fruit and / or bagels. I understand charging for room service but not something simple like examples mentioned. Could not ask for better staffing and check in. People working there are for sure great!

I needed to use the computer, I was there for business it was not working. That should have not been a issue. There was no Kleenex in the bathroom. The refrigerator was frozen with ice so i could not use it. Parking should have been free, i thought it was but i was wrong.

Overall great experience staying at your establishment!

We were very pleased with the entire stay. Pool open until 11, bar and restaurant on site. Coffee and tea available- free in lobby- and loved the lemon water. Location was close to a couple of bars and restaurants. One block or less. Gas station right across the street. All staff was very accommodating. Would definatly stay ther again.

The staff SHINES here wow - I normally dont write reviews but truly they were so cuteous and professional and kind (and made me laugh even!!). I was just insanely impressed by them. I used the gym everyday and had it to myself which was lovely and everything felt clean. I ran out of hand soap and they replaced it in 3 minutes. So fast! The breakfast is actually pretty good too! Love that they have lemon water in the lobby.

Not very clean, signs of pests, and lobby smelled of TBC vape. We were moved to a new room due to bugs. Clerk acknowledged they had and issues, they suggested we could buy our own bug spray down the street. The breakfast and parking was not included in price, reviews are deceptive. On the brightside the beds were comfortable and the place is walking distance to convention center, L. field, and mall.

Great location, exceptional staff. Clean and comfortable rooms. Love staying here when in Indianapolis.