Tom Hill Boutique Wellness Resort Phu Quoc

Sterbeoordelingen zijn gebaseerd op Klook's overzicht van de informatie van de accommodatie (zoals inbegrepen services en faciliteiten, enz.) en zijn uitsluitend ter referentie

Vilken utsikt! Vi trivdes här, personalen var supertrevliga

Yes

Jättefint hotel med härliga utrymme Trevlig personal

If you are not afraid of insects and animals, it is an okay hotel. We experienced that the air was very bad and we found a gray silverfish. We did get another upgraded room where the air was much better, but we immidiately found another disgusting insect in the shower. When we caught the insect in a cup and went down to the reception with it, the person who was there was so frightened that he almost jumped, so it was not only us who thought it was disgusting! There are also a LOT of ants everywhere, in the room, the bathroom, the carpet in the hallway, on the food at breakfast, and on the breakfast tables. We travel on a budget, so we didn't have the opportunity to change hotels. We stayed there for a week. It was okay to stay there when we regularly removed ants from the room, didn't eat cakes from the breakfast buffet, made sure there were no ants on the dishes, removed ants from the fruit, and avoided the bread slices with ants. The hotel is up a hill from the beach and main street. We thought it didn't matter, as we don't mind walking up and down hills. But the downside was that there were often dogs in the street in the evening that bark aggresively when you walk by. Although we reported the insect findings, we didn't hear anything more from the staff, and don't know if they did take any actions. Towels, toilet paper and water were also missing several times, so we had to ask for it.

Hotellet var rent och fint, frukosten var dock ofta väldigt utplockad. Hotellet låg på ett berg så blev en ordentlig promenad varje gång man skulle ut från hotellet. Vi kom förtidigt och satte oss och väntade på att få checka in, men fick inte checka in föränn 14.40. Men personalen var väldigt trevliga.

If you want a quiet stay not far from everything, Tom Hill is a good choice. It is a few km from the busy night market and up on a hill which overseeing the sea. Hotel provides free buggy to the main street (600m walk away) but the service is until 6pm only. So you have walk back after dinner. We rented a motorbike the second day so transport is not a problem anymore. Breakfast buffet was good, plenty of choices. Awesome infinity pool in the hotel. Staffs are helpful and friendly. Room is okay but the bathroom is a bit outdated. Overall it is a good stay.

Great view and convenient

Hotel staffs are helpful and friendly. The food are excellent, much better than outside restaurants. Hotel are accessible via taxi or Grab, no problem in getting around.

Stayed her for one week and overall it was a pleasent stay. Staff is very friendly, the pool is clean and Nice, breakfast is decent. It's a good idea to go early to the breakfast as If you Come late, you'll might face that Everything is empty and they won't refill dishes that are out. Even though they claim breakfast is from 06:30-09:30. I did experience this once when I Come for breakfast around 08:45. Unfortunately a Group of starving chinese people came before me... Leaving me scrubs. Room cleaning could be better scheduled as I experienced that it was very random also in quality (refilling towels / filling mini bar ect.) I had to call / ask receptions/Staff a few times for different items. Due a build next to the hotel it was quite noisy in the morning. They started each morning around 07:15 am with construction. I must admit that If I knew this before booking the hotel, I've would have found another place. I would recommended the hotel to considder giving the rooms a good scrubdown cleaning once a while, as I did notice that walls, bathroom ect. All had minor stains. Stains that could easily been washed away - this should be a minor thing and a low budget investment for the hotel to do as it would lift the standard a noch and give the customer a better experience during their stay.

A really lovely new hotel in serene surroundings. Staff genuinely couldn't do more to help and always greeted with a warm smile. Only 2 minor gripes. As it is a new hotel there is still some building work going on and the surrounding grounds could do with a clear up and try location is at the top of a very steep hill which could cause problems for people who find walking distances a problem and it is a little too far away from then main high street with everything going on, but this can easily be rectified by taking one of the many cheap cans that are available on the island.