Lotos Inn & Suites, Nairobi

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Great place to be in Westlands Nairobi City , quite , secure and exellent members of staff keep it up

What would’ve otherwise been a great stay turned bitter when I became very ill after eating from the hotel’s restaurant. I was due to check out at 11.00 am with my flight leaving late in the night. The evening before checking out, I ordered the Garden Prawn Hot Pot with medium spice, a meal recommended by the waiter at the restaurant located on the 6th floor. A couple hours after eating the meal, I woke up with severe abdominal cramps and this was followed by several hours of diarrhoea and vomiting, which prevented me from returning to sleep. Realising I would be in no shape to check out at 11.00 am, I phoned reception at about 6.00 am to explain my situation and request an additional night. I then visited the nearby hospital where I spent a few hours receiving IV fluids and other medication to stabilise and rehydrate me. I spent the afternoon resting at the Lotos Inn until 7.30 pm when I felt well enough to head to the airport for my flight. The hotel has handled this incident poorly. Despite phoning reception from as early as 6.00 am, I was shocked to learn while checking out that the restaurant had not been immediately informed. I’ve not been offered a refund for the cost of the meal and I was required to pay for an additional night that wouldn’t have been necessary had I not gotten sick. I’ve since emailed the hotel requesting reimbursement of my expenses and they’ve ghosted me.

Friendly staff, spotless room and well cooked & huge breakfast choice in beautiful room overlooking sports ground in the heart of Westlands.

Staff was friendly and very open to help. Breakfast was limited . It was nearly winter time but there was no AC at the room

It was very convenient for me as it was near to the event I went for there are restaurants near and also shops near by service was very good my son stayed there last year for 9days i will definitely stay there again.

Th staff could not have been more friendly and flexible. A very safe hotel in the CBD that doesn’t break the bank. Pay the slight enhancement to have a room on the side of the little park. Huge breakfast choice covering all options. Spacious rooms with fridge and cupboards for longer stays.

Book for king size. Paid on booking. However the room was not reserved. Instead gave two twin size bed room.

Excellent place only restaurant closes by 10 pm.

Excellent hotel with clean facilities and rooftop restaurant with great breakfast selection and made to order eggs.

Always is my favorite