Tianfu International Hotel Complex

Sterbeoordelingen zijn gebaseerd op Klook's overzicht van de informatie van de accommodatie (zoals inbegrepen services en faciliteiten, enz.) en zijn uitsluitend ter referentie

The staff was amazing, the breakfast was great! The room was nice, love the free laundry room! This hotel was top notch!!

The hotel itself was great. The property was beautiful, the room was clean and comfortable, and the bed was excellent. Unfortunately, my check-in experience was incredibly disappointing. I booked through Expedia, but when I arrived around 11:00 p.m., the front desk could not find my reservation. After a long wait, they asked me to leave a deposit while they sorted it out. I had been traveling all day and was exhausted, so I agreed. Shortly after getting to my room and into the shower, someone repeatedly knocked on my door and rang the doorbell. I had to get out of the shower to see who it was. It was around midnight, and as a woman traveling alone, I was understandably hesitant to open the door. After confirming he was a hotel employee, I opened it. He immediately blocked the door with his arm and later his foot while using a translation app to tell me there was an issue with my reservation and that I needed to return to the front desk. This is a very large property, and I had already provided my reservation confirmation during check-in. He asked for it again, and despite providing it, the interaction continued for about 20 minutes. In the end, they simply told me everything was fine. I still don't know whether they found my reservation or realized they had made a mistake. Regardless, the experience was unsettling and made me feel unsafe. It's unfortunate because the hotel itself was wonderful, but this experience overshadowed what otherwise would have been a great stay.

We got stuck for 3 days due to a layover and ended up having such a great stay here that we fell In love and will be back!

The hotel is a big complex with multiple buildings. The surrounding landscape is beautifully designed and maintained. The room is clean and comfortable. The breakfast is delicious. But it’s in the Tianfu airport which is far from the city. However the hotel does offer an airport shuttle and the airport has a subway stop into Chengdu proper.

The hotel was really nice lots of dinning options