Virgin Hotels New York City

Sterbeoordelingen zijn gebaseerd op Klook's overzicht van de informatie van de accommodatie (zoals inbegrepen services en faciliteiten, enz.) en zijn uitsluitend ter referentie

Always a great experience!

The hotel is perfectly locted but the pool hours and rules are too restrictive for a 5*. it is not normal for hotel gustes to have to pay/reserve for the pm which is the most enjoyable time by the pool. This has to change

Always the best when I stay here!

Stunning room, lovely welcoming check in staff. The only slightly negative would be the service in the restaurant. Lots of wait staff standing around chatting with their backs to the room so difficult to get served at times but the food was good

Everything was impeccable with this stay . Hopefully you get Darnell as your check in welcome host he’s amazing. I have not one bad thing to mention.

Very nice central location. Rooms a bit tight. Good 4 star. Not happy with spa , said $50 for hotel guests off a $215 massage. Then said it was only for one person, then said ok will give for both. Then said 20% tip was on the full price. Seemed like they were trying to scam the last cent out of us

Great Staff, clean room, great amenities

View of the Empire State Building was amazing and location great but that’s where it ends.. the fire alarm went off falsely three times (twice at around 2am), our room wasn’t cleaned one of the days and the staff were pretty rude and unhelpful, wouldn’t recommend staying here.

We booked this hotel solely because of the pool, so it was incredibly disappointing to learn after arrival that hotel guests can only access it from 8:00–11:00 a.m. We arrived at 8:10 a.m. each morning, but every lounger was already taken, so I'd recommend getting there well before 8:00 if you'd like any chance of getting a spot. After 11:00 a.m., pool access requires a reservation that costs $100 per person, and it was completely sold out for the duration of our stay. I really wish both Expedia and the hotel had clearly communicated this policy before booking. Had we known, we either would have chosen a different hotel or made pool reservations in advance. Since we paid for an expensive hotel specifically for the pool, it simply wasn't worth the price without that information being disclosed upfront. That said, the room was spacious with a beautiful view, and the staff were extremely helpful and even accommodated an early check-in upon our arrival. Overall, it's a nice hotel, but I would not recommend staying here if the pool is one of your main reasons for booking unless you've already secured a reservation.

Excellent service and room had the best view of the Empire State Building